Title: User saving profile overwrites Admin added Fields
Last modified: April 28, 2020

---

# User saving profile overwrites Admin added Fields

 *  Resolved [nkell](https://wordpress.org/support/users/nkell/)
 * (@nkell)
 * [6 years ago](https://wordpress.org/support/topic/user-saving-profile-overwrites-admin-added-fields/)
 * Hello,
 * This is a problem that has be plaguing our UM Installation since late January–
   the updates have not fixed it.
    Admin creates a new member profile. User logins
   in and add photos and personal data. Admin then adds specific info about user
   confirming their certification.
 * All well and good. But if the User then updates their info the info added by 
   Admin disappears. The fields go blank. This is driving us mad and we do not know
   how to fix it.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Ultimate Member Support](https://wordpress.org/support/users/ultimatemembersupport/)
 * (@ultimatemembersupport)
 * [6 years ago](https://wordpress.org/support/topic/user-saving-profile-overwrites-admin-added-fields/#post-12763418)
 * Hi [@nkell](https://wordpress.org/support/users/nkell/),
 * What version of the Ultimate member you have installed?
    It looks like a conflict
   with one of your plugins or your theme. Please do a quick conflict test so we
   can rule out any conflicts and see if this issue goes away. Here is the [doc on how to do a conflcit test](https://docs.ultimatemember.com/article/96-how-to-do-a-plugin-theme-conflict-test)
   if you are not sure how to do it.
 * Regards.
 *  Plugin Contributor [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * (@champsupertramp)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/user-saving-profile-overwrites-admin-added-fields/#post-12929491)
 * Hi [@nkell](https://wordpress.org/support/users/nkell/),
 * Please feel free to re-open this thread if any other questions come up and we’d
   be happy to help. 🙂
 * Regards,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User saving profile overwrites Admin added Fields’ is closed to new replies.

 * ![](https://ps.w.org/ultimate-member/assets/icon-256x256.png?rev=3160947)
 * [Ultimate Member – User Profile, Registration, Login, Member Directory, Content Restriction & Membership Plugin](https://wordpress.org/plugins/ultimate-member/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ultimate-member/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ultimate-member/)
 * [Active Topics](https://wordpress.org/support/plugin/ultimate-member/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ultimate-member/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ultimate-member/reviews/)

## Tags

 * [admin](https://wordpress.org/support/topic-tag/admin/)
 * [overwrite](https://wordpress.org/support/topic-tag/overwrite/)
 * [user](https://wordpress.org/support/topic-tag/user/)

 * 2 replies
 * 3 participants
 * Last reply from: [Champ Camba](https://wordpress.org/support/users/champsupertramp/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/user-saving-profile-overwrites-admin-added-fields/#post-12929491)
 * Status: resolved