Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » User roles not assigned

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  • Plugin Support Ben Meredith


    Hi @ameh

    Can you give us a little more info about what you are trying to do here? Assign a donor a new custom role after donation?

    If so, explain the steps you’ve taken to solve that, and we can help with some more direction.


    Hi @benmeredithgmailcom,

    sorry for my late response.

    im trying to do is that when a user is donating they will receive a other user role

    example: testuser -> donate $5 -> user role change from Subscriber to Donator

    i did follow this video steps

    but when im currently testing the donation they user role is not changing.
    followed the excact steps from the video.

    EDIT: new user registration with the give donation form is working.
    but existing users are not receiving the new role after donation

    • This reply was modified 1 year, 2 months ago by HJongedijk.
    Plugin Author Matt Cromwell


    Hi @ameh — that’s correct, the code provided does not check the donor role and update their roles if they donate again, it only works for new donors. At this time, that is the intended behavior.


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