Support » Plugin: Gravity Forms Advanced File Uploader » user rights issue

  • Resolved digico


    we have 2 different user types (one with subscriber role and one with administrator role). We created a form using the multi file uploader.

    We think the issue we are experiencing has something to do with the rights.

    Users uploading their files are able to upload without any error message. All data of the form is uploaded correctly and shown in the gravity forms interface. Only ONE execption:

    if the user that uploaded his images with the form has the subscriber role the images are not uploaded and saved correctly. If the user has administrator rights it works perfectly. Somehow the user with rights other than administrator is not allowed to upload file using the multi file uploader.

    If we change the multi file uploader from the plugin for the default file uploader from Gravity forms itself both user types work perfectly.

    What are we doing wrong and how can we getsubscribers to be able to upload images correctly. We already tried to add the ‘upload_files’ cap to the role but this doesn’t make any difference.

    Who can help us out or get us on the right direction in solving this issue?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ben.moody



    The subscriber role may only have permission to view files they have uploaded via the media library.

    Uploads to the media library from the plugin are done using the WordPress api and as such may not technically be marked as being uploaded by the user who is logged in.

    You can test this by logging in as a subscriber user, uploading a file via the form, then login as an admin and check if the admin user can see the subscribers upload in the media library.

    That would be a good place to start

    Thanks for quick response, in the mean time I started with a clean install with only gravity forms and advanced uploader plugins installed. This worked perfectly when activating the other plugins one by one we found that one specific custom plugin was causing the issue. Updated this plugin and the problem was solved.

    The plugin disabled the wp-admin view for the specific role which could not upload images. Somehow this also blocked the possibility of uploading images. Used another method for disabling the wp-admin area and now it works like a charm.

    Plugin Author ben.moody


    Great, good to hear

    If the plugin works for you be sure to leave a quick review!


Viewing 3 replies - 1 through 3 (of 3 total)
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