User registration problems

  • Resolved WIBeditor

    (@wibeditor)


    10 years, 2 months ago

    What’s going wrong here? I keep getting this message when attempting to log in a preexisting user through the Memberful widget and links.

    “Found a WordPress user for this member, but Memberful did not create the WordPress user. Please contact the site administrator.”

    This will stop my users dead. I need a way to sign up users for free and then sell them a subscription at different price points. How do I do this with Memberful? If I can’t, I need to find another solution.

    http://wordpress.org/plugins/memberful-wp/

Viewing 2 replies - 1 through 2 (of 2 total)
  • kletskater

    (@kletskater)

    10 years ago

    support is not responding? or is there no support on this plugin?

    Matt Button

    (@matt-button)

    9 years, 11 months ago

    Hi folks, I’m really sorry you ran into this problem and that you weren’t able to get an answer to your question on this forum. Unfortunately we weren’t getting notifications for new posts.

    The plugin is definitely supported and if you drop us an email at info@memberful.com we’ll get back to you within 24 hours on weekdays, though we’re usually quicker than that.

    The error you mentioned occurs in a couple of situations, the most common one being when you try and register on Memberful with the email address of user that’s already registered in WordPress. This shouldn’t affect your customers as they shouldn’t have existing accounts on WordPress.

    We recently released an update to the plugin that removes this error message for the situation I mentioned above, and instead prompts the user to sign in with their WordPress credentials, before linking the two accounts. After that signing into Memberful will sign the person into WordPress automatically.

    Let me know if there’s anything else I can do for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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