Support » Plugin: WP Mail SMTP by WPForms » User Registration – Getting two admin emails and no registrant email

  • Resolved tpraisner



    I’m seeing odd behavior from the WP Mail SMTP Plugin. This behavior only occurs for new user registration emails.

    When a new user registers the admin gets two duplicate notices about the registration, but the new user does not receive the registration email.

    Here’s the odd part. I installed an email logging plugin after I started seeing this problem and the logger shows one email sent to the admin and one email sent to the new user. If I resend the registration email to the user via the logger that succeeds.

    The WP Mail SMTP function to send a test email succeeds for the new user email (the test email arrives successfully).

    I disabled the WP Mail SMTP plugin in favor of the Post SMTP plugin and the problem does not occur with the Post SMTP plugin. That fixes my immediate problem, but since I’m using WPForms it would be nice to use a WPForms mail plugin for compatibility and consistency.

    I’m using Mailgun.

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  • Plugin Support Sanjeev Aryal


    Hi @tpraisner,

    I apologize for any inconvenience caused by this. We are looking into this issue and hopefully, this will get addressed soon. When you get a chance could you please share the settings for user registration emails and the original message for the duplicate emails? In case it helps, here’s screenshot for getting original message.

    Thank You!

    Plugin Support Sanjeev Aryal


    Hi @tpraisner,

    The issue has been fixed on our latest version 1.5.1. Please update the plugin and let me know if you have any further issues.

    Have a good one!

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