Title: User registration form issue Last modified: May 6, 2024 --- # User registration form issue * Resolved [andreapari](https://wordpress.org/support/users/andreapari/) * (@andreapari) * [2 years, 2 months ago](https://wordpress.org/support/topic/user-registration-form-issue/) * Hello, a customer of mine has a problem with the user registration form of a website. I state that the site is a bit old in terms of plugins updates, and that the site has a full-custom theme. The issue occurs only on the custom theme, and not on the default WordPress theme. * The problem in question is that when submitting form data, it appears that registration is not triggered, and rather the page is reloaded and nothing happens. The login page template (form-login.php) has been customized only in the HTML classes of the tags. I have already checked and there are no hooks of any kind that go to intercept user registration. My doubt is that there is some problem on the JavaScript side, so what I am asking is if you can see from the registration page if any specific JS files or something else related to registration are missing. * Below the system report: * ```wp-block-code ` WordPress Environment WordPress address (URL): https://b2b.babybotte.com Site address (URL): https://b2b.babybotte.com WC Version: 4.6.0 REST API Version: ✔ 4.6.0 WC Blocks Version: ✔ 3.4.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.6.1 Log Directory Writable: ✔ WP Version: ❌ 6.0.1 - There is a newer version of WordPress available (6.5.2) WP Multisite: ✔ WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 8000 cURL Version: 8.7.1 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.39-MariaDB Max Upload Size: 1 MB Default Timezone is UTC: ✔ 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4.6.0 WooCommerce: by Automattic – 4.6.0 Mailchimp for WooCommerce: by Mailchimp – 2.4.7 – Installed version not tested with active version of WooCommerce 4.6.0 Multisite Media Share: by MAP S.r.l. – 1.0.0 Advanced Cron Manager: by BracketSpace – 2.4.0 WooCommerce Stock Synchronization: by Pronamic – 2.5.0 – Installed version not tested with active version of WooCommerce 4.6.0 Kadence Blocks – Gutenberg Blocks for Page Builder Features: by Kadence WP – 1.9.2 Lazy Blocks: by nK – 2.2.0 LuckyWP Term Description Rich Text: by LuckyWP – 1.0.1 Kirki Customizer Framework: by David Vongries – 3.1.5 Loco Translate: by Tim Whitlock – 2.4.3 Multisite Language Switcher: by Dennis Ploetner – 2.4.9 WP Mail SMTP: by WPForms – 2.5.1 WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.6.0 WooCommerce Shipping & Tax: by Automattic – 1.25.0 – Installed version not tested with active version of WooCommerce 4.6.0 WooCommerce 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by Liip AG – 2.4.2 Force Login: by Kevin Vess – 5.5 SSL Certificate Manager: by Akeysite.com – 1.0.0 TI WooCommerce Wishlist: by TemplateInvaders – 1.21.12 – Installed version not tested with active version of WooCommerce 4.6.0 WooCommerce Multisite Product Sync: by Obtain Infotech – 1.4.0 – Installed version not tested with active version of WooCommerce 4.6.0 WooCommerce Product Search: by itthinx – 3.0.0 – Installed version not tested with active version of WooCommerce 4.6.0 WP All Import: by Soflyy – 3.6.8 Dropin Plugins (1) maintenance.php: maintenance.php Settings API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – WC Pages Shop base: ❌ Page not set Cart: #2721 - /cart/ Checkout: #3688 - /payment/ My account: #3684 - /my-account/ Terms and conditions: ❌ Page not set Theme Name: Babybotte Version: 1.0.0 Author URL: https://www.mapcommunication.it Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ Templates Overrides: babybotte/woocommerce/archive-product.php babybotte/woocommerce/cart/cart.php babybotte/woocommerce/cart/cart-totals.php babybotte/woocommerce/cart/mini-cart.php babybotte/woocommerce/checkout/cart-errors.php babybotte/woocommerce/checkout/form-billing.php babybotte/woocommerce/checkout/form-checkout.php babybotte/woocommerce/checkout/form-coupon.php babybotte/woocommerce/checkout/form-login.php babybotte/woocommerce/checkout/form-pay.php babybotte/woocommerce/checkout/form-shipping.php babybotte/woocommerce/checkout/order-receipt.php babybotte/woocommerce/checkout/payment-method.php babybotte/woocommerce/checkout/payment.php babybotte/woocommerce/checkout/review-order.php babybotte/woocommerce/checkout/terms.php babybotte/woocommerce/checkout/thankyou.php babybotte/woocommerce/content-product.php babybotte/woocommerce/content-single-product.php babybotte/woocommerce/emails/customer-new-account.php babybotte/woocommerce/emails/email-order-details.php babybotte/woocommerce/emails/email-order-items.php babybotte/woocommerce/global/breadcrumb.php babybotte/woocommerce/global/quantity-input.php babybotte/woocommerce/global/sidebar.php babybotte/woocommerce/loop/add-to-cart.php babybotte/woocommerce/loop/loop-end.php babybotte/woocommerce/loop/loop-start.php babybotte/woocommerce/loop/sale-flash.php babybotte/woocommerce/myaccount/dashboard.php babybotte/woocommerce/myaccount/form-edit-account.php babybotte/woocommerce/myaccount/form-login.php babybotte/woocommerce/myaccount/my-account.php babybotte/woocommerce/myaccount/my-address.php babybotte/woocommerce/myaccount/navigation.php babybotte/woocommerce/order/form-tracking.php babybotte/woocommerce/order/order-again.php babybotte/woocommerce/order/order-details-customer.php babybotte/woocommerce/order/order-details-customer.php.orig babybotte/woocommerce/order/order-details-item.php babybotte/woocommerce/order/order-details.php babybotte/woocommerce/order/order-downloads.php babybotte/woocommerce/order/tracking.php babybotte/woocommerce/single-product/add-to-cart/simple.php babybotte/woocommerce/single-product/add-to-cart/variable.php babybotte/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php babybotte/woocommerce/single-product/price.php babybotte/woocommerce/single-product/product-image.php babybotte/woocommerce/single-product/product-thumbnails.php babybotte/woocommerce/single-product/related.php babybotte/woocommerce/single-product/tabs/description.php babybotte/woocommerce/single-product.php Action Scheduler Complete: 8 Oldest: 2024-04-12 11:44:54 +0200 Newest: 2024-05-04 14:58:39 +0200 ``` * Thank you - This topic was modified 2 years, 2 months ago by [andreapari](https://wordpress.org/support/users/andreapari/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-registration-form-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 2 months ago](https://wordpress.org/support/topic/user-registration-form-issue/#post-17740560) * Hi [@andreapari](https://wordpress.org/support/users/andreapari/) * It does sound like the issue could be JavaScript related. But when I tested the registration form, everything seemed to work fine on my side. However, I did notice many JavaScript errors, which might be the root of the problem. * ![](https://i0.wp.com/i.ibb.co/rfVbx3z/Clean-Shot-2024-05-08-at-14-23-56.png? ssl=1) * ![](https://i0.wp.com/i.ibb.co/239LRhx/Clean-Shot-2024-05-08-at-14-27-42.png? ssl=1) * ![](https://i0.wp.com/s12.gifyu.com/images/Sa6CP.gif?ssl=1) * If the registration is still not working, a good first step to troubleshooting this would be to try clearing your site and browser’s cache. This can often help in resolving general site loading or performance issues. * If the issue persists, I recommend updating both your theme templates and WooCommerce to the latest version. It’s not advisable to use outdated versions. Instead, you should always keep your theme and custom files updated, along with the latest versions of WordPress and WooCommerce. * If you are still having problems, we recommend asking development questions on the #developers channel of the [WooCommerce Community Slack](https://woocommerce.com/community-slack/). Many of our developers hang out there and will be able to offer insights into your question. You can also seek help from the following: - A local web developer - [Codeable.io](https://woocommerce.com/codeable/) - [WooExperts](https://partners.woocommerce.com/English/marketplace/) * I wish I could help more, but hopefully, this gets you going in the right direction to get some further insight/information. * Thread Starter [andreapari](https://wordpress.org/support/users/andreapari/) * (@andreapari) * [2 years, 1 month ago](https://wordpress.org/support/topic/user-registration-form-issue/#post-17742148) * Hello Shameem, thank you for your detailed answer. * In the end, I discovered that the issue was due to a JavaScript code used to display the cookie banner. Solved this, the registration form started working again. * Thanks again Kind regards - This reply was modified 2 years, 1 month ago by [andreapari](https://wordpress.org/support/users/andreapari/). * Plugin Support [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * (@shameemreza) * [2 years, 1 month ago](https://wordpress.org/support/topic/user-registration-form-issue/#post-17742756) * Hi [@andreapari](https://wordpress.org/support/users/andreapari/) * I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂 * I will mark this thread as resolved. Should you have further inquiries, kindly [create a new topic here](https://wordpress.org/support/plugin/woocommerce/#new-topic-0). * Thanks! Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘User registration form issue’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 3 replies * 2 participants * Last reply from: [Shameem – a11n](https://wordpress.org/support/users/shameemreza/) * Last activity: [2 years, 1 month ago](https://wordpress.org/support/topic/user-registration-form-issue/#post-17742756) * Status: resolved