Support » Plugin: Members » User Registration

  • Resolved oneando


    our customer got a problem, we don’t know why this happens.

    In a few months it happened now 3 times, that if a user is registrating on the website (woocommerce shop but wordpress registration), we can’t find him in the backend/database (user), but we get the “news user nofitication” email with the right data (name, adress, email, …).

    Why do we get the notification of a news user but cant find the user in the wordpress backend? We already did some registry testing with different email accounts.

    If we are creating the user manually with the data of the notification mail, everything works fine and the user stays in the database.

    We are using these plugin: woocommerce, german market, members

    best regards,

    The page I need help with: [log in to see the link]

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  • Plugin Author Justin Tadlock


    Members doesn’t handle new user registration. This is a core WordPress feature if you’re using the normal user registration form.

    I also believe WooCommerce has a front-end user registration form. If you’re using that one, you’ll likely want to ask in their forum.

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