Title: User Registration
Last modified: January 3, 2017

---

# User Registration

 *  Resolved [James](https://wordpress.org/support/users/jrollins/)
 * (@jrollins)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/)
 * When a new attendee is on an event page and wants to register/book the event,
   after entering their new account information for the first time on the check 
   out page, nothing happens after hitting “Place Order.” When the attendee clicks
   the button again they receive the error message, “This email already exists in
   our system, please log in to register for this event.” Can you please fix this
   error?

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [caimin_nwl](https://wordpress.org/support/users/caimin_nwl/)
 * (@caimin_nwl)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8613234)
 * It’s possible this is a conflict caused by your theme or another plugin. To check
   if it is, can you test with all other plugins deactivated and while running the
   default WordPress theme?
 *  Thread Starter [James](https://wordpress.org/support/users/jrollins/)
 * (@jrollins)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8613518)
 * I’ve had the event manager plug in for over a year and have never had this issue.
   I have not installed any new plug-ins.
 *  Thread Starter [James](https://wordpress.org/support/users/jrollins/)
 * (@jrollins)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8613521)
 * I have not changed my theme either.
 *  [caimin_nwl](https://wordpress.org/support/users/caimin_nwl/)
 * (@caimin_nwl)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8614791)
 * Have you tried the test I suggested?
 *  Thread Starter [James](https://wordpress.org/support/users/jrollins/)
 * (@jrollins)
 * [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8614902)
 * I was one of the plug-ins! Thank you so much! The issue is now resolved!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘User Registration’ is closed to new replies.

 * ![](https://ps.w.org/events-manager/assets/icon-256x256.png?rev=1039078)
 * [Events Manager - Calendar, Bookings, Tickets, and more!](https://wordpress.org/plugins/events-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/events-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/events-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/events-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/events-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/events-manager/reviews/)

## Tags

 * [new-user](https://wordpress.org/support/topic-tag/new-user/)
 * [Registration](https://wordpress.org/support/topic-tag/registration/)

 * 5 replies
 * 2 participants
 * Last reply from: [James](https://wordpress.org/support/users/jrollins/)
 * Last activity: [9 years, 4 months ago](https://wordpress.org/support/topic/user-registration-74/#post-8614902)
 * Status: resolved