Support » Plugin: Request Form for Zendesk » User phone number

  • Hello
    is it possible to add a field in the form that is the user’s phone number and gets associated directly to the phone’s field on zendesk?

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  • Plugin Author pipdig


    Hi @staceppa, sorry for the slow reply!

    This is not possible at the moment, since there are no options to edit the user’s data. The form only deals with ticket data currently. I think this would be a nice feature though, we will add it as soon as possible.

    do you have any news on this?
    It would really help me out to have this feature.
    Thank you very much

    Plugin Author pipdig


    Hi @staceppa,

    Sorry for the delay in replying. Unfortunately I’m not sure when we will be able to add this due to current workload and commitments. I will reply to this thread as soon as we have an update for you.



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