Title: user password not recognized
Last modified: August 22, 2016

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# user password not recognized

 *  [meuh](https://wordpress.org/support/users/meuhhuem/)
 * (@meuhhuem)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/user-password-not-recognized/)
 * Hi all,
 * I’m running WP4.1.1 with a custom theme based on TwentyFourteen. I’ve just installed
   PMPro 1.8.2.1.
 * When I register as a new (free) member, I’m logged in after confirmation, and
   I can access the account features.
    Once I log out, I cannot sign in again cause
   my password is not recognized. I checked the DB, the ‘user_pass’ field in wp_user
   is indeed empty for this user.
 * Thanks for your help!
 * [https://wordpress.org/plugins/paid-memberships-pro/](https://wordpress.org/plugins/paid-memberships-pro/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [meuh](https://wordpress.org/support/users/meuhhuem/)
 * (@meuhhuem)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/user-password-not-recognized/#post-5955321)
 * Hi again,
 * It seems PMPro does not save the password selected by the user in the first form(
   the one that the user fills out to create his account).
    However, if the user
   updates his profile before logging out the first time, then WP does the job, 
   and the password is correctly saved.
 * Any ideas to solve this issue?
 * Thanks a lot!
 * meuh
 *  Plugin Author [Kim Coleman](https://wordpress.org/support/users/kimannwall/)
 * (@kimannwall)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/user-password-not-recognized/#post-5955349)
 * We have not seen this issue in any development or support member sites – and 
   I’m not sure what could be causing this – another plugin conflict or theme conflict?
 * If you’d like support resolving this issue for your unique setup, please sign
   up for PMPro Membership and open a topic on our members forum: [http://www.paidmembershipspro.com/forums/forum/members-forum/](http://www.paidmembershipspro.com/forums/forum/members-forum/)

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘user password not recognized’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

## Tags

 * [password](https://wordpress.org/support/topic-tag/password/)

 * 2 replies
 * 2 participants
 * Last reply from: [Kim Coleman](https://wordpress.org/support/users/kimannwall/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/user-password-not-recognized/#post-5955349)
 * Status: not resolved