• Resolved andreajbradley

    (@andreajbradley)


    Hi there,

    My client got in touch as they could no longer view past the first page of users, and the user search box had gone.

    I tracked this down to being caused by this plugin with the inserted inline code below:

    .tablenav-pages *:not(.subsubsub, .subsubsub *), .tablenav-pages.no-pages *:not(.subsubsub, .subsubsub *), .tablenav-pages.one-page *:not(.subsubsub, .subsubsub *) { display: none; }

    and:

    .search-box {
    display:none !important;
    }

    I’ve writted an admin.css file in the theme to overwrite this (pasted below in case anyone else has the same issue:

    .wp-admin .tablenav-pages span {
    display: inline-block !important;
    }
    .wp-admin .search-box {
    display: block !important;
    }

    Could this be looked into in a future update please?

    Otherwise, thanks for a great plugin and extensions.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @andreajbradley

    Thanks for bringing the issue to our attention.
    You said, that you have figured out, that our plugin causes the issue by follwong code:

    tablenav-pages *:not(.subsubsub, .subsubsub *), .tablenav-pages.no-pages *:not(.subsubsub, .subsubsub *), .tablenav-pages.one-page *:not(.subsubsub, .subsubsub *) { display: none; }

    and:

    .search-box {
    display:none !important;
    }

    May I as you to give us some details on how you have done that?

    Also, can you please send us the system information file?
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    By the way, you said that you wrote the admin CSS into the theme.
    May we assume that the issue is connected with the exact theme and in case you use another theme, the issue does not exist?

    Please, give us as many details as you can, so we can try to reproduce the issue and find a fix to that.

    Best,
    Popup Builder Team

    Thread Starter andreajbradley

    (@andreajbradley)

    Good morning, thanks for coming back to me.

    I narrowed it down to being caused by this plugin by deactivating recent plugins on the site one by one. I also inspected the source code of the admin users page to narrow it down to being caused by those particular inline styles.

    I’ve just tested on a staging site and it isn’t being caused by the theme – I activated TwentyTwentyOne and the user navigation is still missing (dev site doesn’t have the code in admin.css).

    Here is the WeTransfer link to system info – https://we.tl/t-CzcmOsGvd6.

    Many thanks,

    Andrea

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @andreajbradley,

    Thanks a lot for your reply.

    We will make sure to check that with our development team.
    Once it is checked and fixed, we will get back to you with the update.

    Best,
    Popup Builder Team

    Plugin Support Sygnoos Support

    (@sygnoossupport)

    Dear @andreajbradley ,

    Hope you are fine.

    We are back with some news.

    Just wanted to inform you, that we have fixed the issue with the latest update of the core plugin.

    Thus, update the plugin to the 4.1.1 version, clear the website cache and check again.

    Please, update us on the results.

    Thanks,
    Popup Builder Team

Viewing 4 replies - 1 through 4 (of 4 total)
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