Title: User offline issue
Last modified: March 15, 2021

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# User offline issue

 *  Resolved [lozguiel](https://wordpress.org/support/users/lozguiel/)
 * (@lozguiel)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/user-offline-issue/)
 * Hi,
    I am using the websocket version of the plugin and now everytime I try and
   make an audio/video call to another user, it says that the user is offline when
   I know they are online. I have updated to the latest version but I still get 
   the same error. The clients site needs to be going live on Wednesday and I’m 
   getting a little worried. Please help! 🙂

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/user-offline-issue/#post-14182481)
 * Hi there!
 * Use contact us button to get support in that case.
 * Thanks!
 *  Thread Starter [lozguiel](https://wordpress.org/support/users/lozguiel/)
 * (@lozguiel)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/user-offline-issue/#post-14182569)
 * Just sent.
    Thanks for the quick reply 🙂
 *  Plugin Author [wordplus](https://wordpress.org/support/users/wordplus/)
 * (@wordplus)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/user-offline-issue/#post-14182650)
 * sent you a reply. check the spam folder if you cant find it.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘User offline issue’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [wordplus](https://wordpress.org/support/users/wordplus/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/user-offline-issue/#post-14182650)
 * Status: resolved