Title: User Number Limit?
Last modified: August 30, 2016

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# User Number Limit?

 *  Resolved [manakuke](https://wordpress.org/support/users/manakuke/)
 * (@manakuke)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/)
 * I had previously run into strange occurrence of a few people not being automatically
   approved per my previous post on the support forum. To avoid that situation, 
   I imported our active portal user base of about 6,700 users.
 * I then experienced two different errors where the only commonality is the large
   number of users (non of these errors occur on sites with small numbers of users).
 * On one site where Authorizer was already installed, anytime I try to make a change
   in Authorize, then save the change, I get the following error:
 * > Request Entity Too Large
   >  The requested resource /sub-site/wp-admin/options.
   > php does not allow request data with POST requests, or the amount of data provided
   > in the request exceeds the capacity limit. Apache/2.4.6 (Red Hat Enterprise
   > Linux) Server at [http://www.my-site.edu](http://www.my-site.edu) Port 80
 * For this error, we don’t have mod sercurity runing on that machine, so it is 
   not the cause. The php.ini settings had been previously modified to adjust the
   file upload sizes to be 1024MB using the following:
 *     ```
       upload_max_filesize = 1024M
       post_max_size = 1024M
       php_value max_execution_time 500
       php_value max_input_time 500
       ```
   
 * I’ve asked our IT to check the Apache settings. Any additional thoughts/ideas?
 * What I believe to be related, another site where I had imported the users first
   crashes every time I activate the Authorizer plugin on the site. It will freeze
   up the entire site. I have had to delete from the network, then re-install Authorizer
   for it to work on other sites and to get the site to display (without Authorizer).
 * [https://wordpress.org/plugins/authorizer/](https://wordpress.org/plugins/authorizer/)

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * (@figureone)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780180)
 * I’d look at the following PHP settings as well:
    max_input_vars
 * And these in Apache config:
    LimitRequestBody RequestReadTimeout
 * From my end, I really need to implement a pager so the entire list of approved
   users doesn’t load in Authorizer settings. It’s high on my list, and that should
   help you out.
 *  Thread Starter [manakuke](https://wordpress.org/support/users/manakuke/)
 * (@manakuke)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780190)
 * IT tried something else, maybe what you suggested. I’ve asked them to let me 
   know what they tried. It did let me save, but the result was that it reset all
   the settings for the plugin. When I try to re-configure, none of the settings
   save. I no longer get any error messages, but no settings are saved.
 *  Plugin Author [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * (@figureone)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780194)
 * They probably fixed the Apache error (413 Request entity too large), but didn’t
   fix the PHP error (so PHP isn’t processing all the form fields, resulting in 
   Authorizer saving blank values.
 * Let me see if I can make a quick fix for you that resolves the problem with lots
   of approved users.
 *  Thread Starter [manakuke](https://wordpress.org/support/users/manakuke/)
 * (@manakuke)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780196)
 * Turns out the did have mod security on and it was blocking it. I’m trying to 
   remove all the users and see if it will let me save the settings again.
 *  Plugin Author [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * (@figureone)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780211)
 * I just released version 2.3.4 which includes a quick fix that should address 
   your problem. Basically, the user lists are no longer submitted when you save
   plugin options, so your server should no longer hit the post size limits.
 * Backstory: older versions of authorizer included user lists in plugin options,
   but I factored them out because we were running into concurrency issues when 
   multiple admins edited the lists at the same time. Now, user lists (pending, 
   approved, blocked) are saved immediately via AJAX when you modify them, and not
   when you click the `Save Changes` button. This quick fix just removes all of 
   their data from being submitted to the server when you click Save Changes.
 * [https://wordpress.org/plugins/authorizer/changelog/](https://wordpress.org/plugins/authorizer/changelog/)
 *  Thread Starter [manakuke](https://wordpress.org/support/users/manakuke/)
 * (@manakuke)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780213)
 * Thanks a bunch. I guess I should have waited before removing everyone 🙂 This
   should do the trick. I will test out tomorrow. Gotta go home we’re EST and I’m
   already running late for home 🙂
 *  Plugin Author [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * (@figureone)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780237)
 * Get some sleep and don’t freeze! 🙂
 *  Thread Starter [manakuke](https://wordpress.org/support/users/manakuke/)
 * (@manakuke)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780379)
 * I like the snow and the four seasons, but having spent an extended weekend for
   a wedding in Laie, I’d be lying if I sad I wasn’t just a tad jealous of your 
   weather and location right now 🙂
 * Got the update running. I re-imported the whole batch of users, but would have
   to add them to Authorizer one by one in order to fully duplicate the set up to
   see if any further issues arise. Perhaps a future feature request would be to
   add some kind of bulk import for the Authorize users. I used another plugin to
   import into the sub-site to hopefully minimize the likelihood if user duplication.
 * After the update on another network install, I tried activating the plugin on
   the site that was causing it to crash with no luck. I’ve previously tried clearing
   the plugin data and tables from the database, but the system still thought the
   plugin was active even though I had deleted it (prior to re-installing). I think
   I have some other issue possibly going on there.
 * I’ll mark as resolved and re-open if the previous issue starts manifesting itself
   again.
 *  Plugin Author [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * (@figureone)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780434)
 * Cool, thanks. I like the idea of a batch import, I’ll add it to the list of features
   to implement!

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘User Number Limit?’ is closed to new replies.

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 * 9 replies
 * 2 participants
 * Last reply from: [Paul Ryan](https://wordpress.org/support/users/figureone/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/user-number-limit/#post-6780434)
 * Status: resolved