Title: User not recognised
Last modified: March 6, 2023

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# User not recognised

 *  [svenhoy](https://wordpress.org/support/users/svenhoy/)
 * (@svenhoy)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/user-not-recognised/)
 * Got a notice that a plugin didn’t work, but I failed to click the restore link
   in time. Have disabled the plugins via FTP , but still cannot get access to the
   site through svennestreker.no/wp-admin/. When trying to log in (not using the
   above url), my user appears not to exist. However, through another site, gestaltterapeut.
   no, I can get access again and with the normal user/PW combo.
 * I could not get the recovery link renewed, it only worked for 1 day.
   Any idea
   what’s happened and what to do? No other recovery tips have worked. Thanks for
   any leads..
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-not-recognised%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/user-not-recognised/#post-16534018)
 * Follow the steps at [https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin](https://wordpress.org/documentation/article/reset-your-password/#through-phpmyadmin)
   to change your password directly in the database.
 * Along the way, you’ll see what your username and email are saved as too.
 * You’ll find phpMyAdmin in your hosting account’s control panel.
 *  Thread Starter [svenhoy](https://wordpress.org/support/users/svenhoy/)
 * (@svenhoy)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/user-not-recognised/#post-16535019)
 * Thanks a mill, James. Any idea why svennestreker.no/wp-admin/ might not work 
   anymore? There was an issue with an accordion plugin, that I disabled, to no 
   avail. The FTP content is backed up. I haven’t yet pursued that link of yours,
   which would help me once I get that URL to open the login prompt, I assume. (
   Disabling the plugin in that other domain worked ok, gestaltterapeut.no, where
   I have another theme set up temporarily)
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/user-not-recognised/#post-16537067)
 * It sounds like you did this part, but just in case, [manually resetting your plugins](https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus)(
   no Dashboard access required). If that resolves the issue, reactivate each one
   individually until you find the cause.
 * If that does not resolve the issue, access your server via [SFTP or FTP](https://wordpress.org/support/article/ftp-clients/),
   or a file manager in your hosting account’s control panel (consult your hosting
   provider’s documentation for specifics on these), navigate to /wp-content/themes/
   and rename the directory of your currently active theme. Hopefully, this will
   force the default theme to activate and rule out a theme-specific issue (theme
   functions can interfere like plugins).

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘User not recognised’ is closed to new replies.

## Tags

 * [plugin error](https://wordpress.org/support/topic-tag/plugin-error/)
 * [user deleted](https://wordpress.org/support/topic-tag/user-deleted/)

 * In: [Everything else WordPress](https://wordpress.org/support/forum/miscellaneous/)
 * 3 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [3 years, 2 months ago](https://wordpress.org/support/topic/user-not-recognised/#post-16537067)
 * Status: not resolved

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