Plugin Author
2FAS
(@2fas)
Did you do any update related to users before you update the plugin?
It looks like the id that has been associated with the user in our external api has changed. How did you reset the user?
In our last update there was nothing related to users, only the SDK update, method of plugin authentication in the API and adding language support so this issue is very strange.
Can you turn on error logging in admin settings and try to generate this error, then maybe we receive more details.
ok i have just did this,
i turned on the error logging
i deleted the user in the authenticator app i use
i set up the user i was currently logged in as in the authenticator app i use
and again the same problem
also if i try to enter the one time back up code i instantly get this when i click on the link
ERROR: The username field is empty.
ERROR: The password field is empty.
it would seem i have found the problem
i have also installed
Advanced Access Manager 6.3.3
if this is switched on 2fa does not work
ok now i have to try to find how to make them both work together
ok i have solved the problem
Thank you for your support
Plugin Author
2FAS
(@2fas)
Can you provide more informations what cause this error and how you resolve it?
This information can be valuable to us to be able to react in similar situations.
Ok i have Advanced Access Manager installed
the problem was this i had to turn the user level filter off this is the description of what it is thats all i can tell you
User Level Filter
Extend default WordPress core users and roles handling, and make sure that users with lower user level cannot see or manager users and roles with higher level.
im not sure exactly why it causes a problem and have tested it several times to make sure that switch is definatly causing the problem
