Title: User not enrolled automaticly
Last modified: September 16, 2025

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# User not enrolled automaticly

 *  Resolved [marie911](https://wordpress.org/support/users/marie911/)
 * (@marie911)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/user-not-enrolled-automaticly/)
 * Hi there,
 * For a reason that I don’t understant, in few cases (1/5), the Woocommerce Tutor
   order is not completed automaticly, and then the user is not enrolled in the 
   course. 
   Any idea how we can fix that ?Thx,Marie

Viewing 1 replies (of 1 total)

 *  [Maizul](https://wordpress.org/support/users/maizul/)
 * (@maizul)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/user-not-enrolled-automaticly/#post-18646295)
 * Hey [@marie911](https://wordpress.org/support/users/marie911/) ,
 * If a WooCommerce order is not being completed automatically, please first confirm
   that the student has fully completed the payment on the checkout page. Since 
   the issue only occurs intermittently, kindly ensure that your payment gateway
   is correctly capturing and confirming the payment data.
 * Additionally, if you have any caching mechanism on your site, try temporarily
   disabling it and check whether the order completion inconsistency still occurs.
   If an order does not move to **Completed** status in WooCommerce, the student
   will not be automatically enrolled in the course as per the normal flow.
 * For better consistency, we also recommend using the classic WooCommerce shortcodes
   instead of blocks on the cart and checkout pages:
    - Cart page: `[woocommerce_cart]`
    - Checkout page: `[woocommerce_checkout]`
 * Please test with these adjustments and let us know if the issue persists.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘User not enrolled automaticly’ is closed to new replies.

 * ![](https://ps.w.org/tutor/assets/icon-256x256.gif?rev=3193875)
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 * 1 reply
 * 2 participants
 * Last reply from: [Maizul](https://wordpress.org/support/users/maizul/)
 * Last activity: [7 months, 3 weeks ago](https://wordpress.org/support/topic/user-not-enrolled-automaticly/#post-18646295)
 * Status: resolved