Support » Plugin: Easy Digital Downloads - Simple eCommerce for Selling Digital Files » User not created after successful payment

  • Resolved Mehdi24

    (@mehdi24)


    Hi. Some times user register in EDD checkout register form, pay his invoice successfully and his details (email and name) is available in EDD customers but the user isn’t created in WP Users and should create user manually with the same email that user can access his profile.
    Whats the problem?
    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hi @mehdi24! Are you using the EDD Auto Register extension on your site? If not, it’s free to download from the EDD site here and will automatically create a WordPress user account for your customers when they complete checkout.

    Thread Starter Mehdi24

    (@mehdi24)

    Dear,
    I know EDD Auto Register extension but i want find the problem. Most of users register successfully and just about 5% of them have this issue. The profile creates well but there isn’t a user with his email in WP Users.

    Thread Starter Mehdi24

    (@mehdi24)

    I found the problem. This users uses non english characters in username field and WP couldn’t create their selected username!

    And what is the solution to this issue then?

    Is there one? I mean if im from Hungary and i type a character on my keyboard that Hungarian with a ‘ above the e for example that account does not get created?????

    Then EDD should be striping out those characters and replacing them with the corrected letter!

    Plugin Support Mihai Joldis

    (@misulicus)

    Hey @mikie46

    That is a limitation from WordPress itself and not EDD. Try with this plugin and see if it helps https://wordpress.org/plugins/wordpress-special-characters-in-usernames/

Viewing 5 replies - 1 through 5 (of 5 total)
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