Support » Plugin: Online Backup for WordPress » User name & password not recognised

  • Siobh


    I am infrequent blogger. Just visited my site to find the predictable version update and suggestion to backup before updating. Went to check backups and discovered they’ve all failed since April. Attempting a manual backup I received the message that the username and password was not recognised. I’ve logged onto the Online Backup for WP site using my username and password, but can’t find how to re-link this to my WP site. I must be missing something obvious, but I can’t find how to enter the details on my WP dashboard or on the website. Any ideas?

    (Was asked to attach the following.
    Online Backup for WordPress Plugin Version 3.0.1
    WordPress Version: 3.5.1 (standalone)
    PHP Version: 5.2.17
    Server Software: Apache
    MySQL Server Version: 5.0.92-50-log
    MySQL Client Version: 1.0; MySQL Packet Size: 16 MiB
    Memory: 256M; Post: 8M; Upload: 8M; Timeout: 30
    Memory Changable: Yes; Admin Cache Size: 74.49 KiB
    Status: 1 row, 13.67 KiB packet size, 83.15 KiB cache freed, 27.63 MiB memory used
    Capabilities: gzdeflate php5hash DES AES128 AES192 AES256
    End of Information)

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  • Plugin Author Online Backup


    Hi Siobh,

    Go to the Online Backup Settings tab in the plugin and click Log out. You can then provide credentials again. It may be the password got changed.


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