Support » Installing WordPress » user name and password

  • Hello,
    I installed wordpress. I got the message that it installed properly. I filled out the form. I left admin as my user name and entered a password. The next screen was a log in screen. I entered my password and it does not work. I clicked on the lost password and entered my email address. That was over three hours ago and I have not received an email. Is it normal for it to take a few hours or more?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Is it normal for it to take a few hours or more?

    No, it’s not normal. Is it a new WordPress installation? Site URL?

    It may be a different problem. The site that I put it on is a windows site with I have had the site up for several years. I created it in HTML4. I decided to try using wordpress, so I created a folder on my site called temp and installed wordpress there. When I put in my user name and password, I get and error 403 message
    I found this solution
    Solution: If your account is hosted on a Windows server, it could be a problem with the Directory Indexes. The default configuration of the server is to load index.htm, index.html, default.htm, default.html, default.asp files.

    WordPress is done in PHP so the default page is index.php. Now, this is not part of the default configuration so we need to add it. To do this, you need to click on Web Options in the Control Panel. Then scroll down to the Directory Indexes section to add index.php to the Directory Indexes.

    How do I access the control panel if it won’t accept my password?

    You need to contact your host for support as you have a 403 error too.
    BTW, AFAIK, a hosting service like may not suit for WordPress.

    Thank you Krishna, I tried contacting their tech support. The person told me that I needed to fix the problem through wordpress. I am calling them again, hopefully, I will get a better answer.

    I just spoke with a tech person there again who told me that i need to do it through word press.
    When I finished the install, I got a screen which asked me to name the site title, user name, which I left as admin, and a password. After this I got the log in screen which leads me to the 403 error message. Is there a way for me to access “web options” on or com?

    Here the 403 error is caused by your server. First you have to get over that. Then only you can do anything else.

    What’s your site URL?

Viewing 6 replies - 1 through 6 (of 6 total)
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