Title: User locked out
Last modified: July 8, 2020

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# User locked out

 *  [padagraphe](https://wordpress.org/support/users/padagraphe/)
 * (@padagraphe)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/user-locked-out/)
 * Hello,
 * Sometimes, my customer send me email to tell me that they can’t order or create
   account, they are locked (the blue page with angry laptop).
    So, I test in private
   windows to access to my account and I have the same issue. I have to clear cache
   to unlock.
 * I use this plugin on 3 websites and it happens on each only with last updates(
   approximately since January 2020).
 * Is there a way to fix this ?
 * Have a nice day.

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [beardedginger](https://wordpress.org/support/users/beardedginger/)
 * (@beardedginger)
 * [5 years, 10 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13106274)
 * Hi,
 * You may try disabling the Hackrepair Blacklist in Security> Settings> Banned 
   Users> Default Blacklist to see if that helps to correct the issue.
 * Thanks,
 * Matt
 *  Thread Starter [padagraphe](https://wordpress.org/support/users/padagraphe/)
 * (@padagraphe)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13160526)
 * Hi and thanks for your answer.
 * I have deactivate Hackrepair Blacklist but the problem come again and again.
   
   Customer are blocked when they want to order.
 * Do you have another idea to correct the issue ?
 * Have a nice day.
 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13160835)
 * > I have to clear cache to unlock.
 * If you are using a caching plugin, which one are you using ?
 * If using the **WP Fastest Cache** plugin, you may be interested in reading [this](https://wordpress.org/support/topic/is-this-plugin-compatible-with-ithemes-security/)
   topic.
 * To prevent any confusion, I’m not iThemes.
    -  This reply was modified 5 years, 9 months ago by [nlpro](https://wordpress.org/support/users/nlpro/).
 *  Thread Starter [padagraphe](https://wordpress.org/support/users/padagraphe/)
 * (@padagraphe)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13160892)
 * I’m using WP fastest cache.
    Thanks
 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [5 years, 9 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13160909)
 * Ok, should you ever find a solution please share it with the community 😉

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘User locked out’ is closed to new replies.

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 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
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 * 5 replies
 * 3 participants
 * Last reply from: [nlpro](https://wordpress.org/support/users/nlpro/)
 * Last activity: [5 years, 9 months ago](https://wordpress.org/support/topic/user-locked-out/#post-13160909)
 * Status: not resolved