Support » Plugin: TeraWallet - For WooCommerce » User is getting cachback as well as discount using coupon code

  • Resolved rakeshmali011

    (@rakeshmali011)


    Having 2 issues with current plugin:

    1. When I create coupon code let say ‘Extra25’ with 25% discount and selected the specific product. The product shows 25% discount applied and deducted from price at checkout and when order completed he get 25% cashback too.

    Please let me know how to resolve this?

    2. I am using this plugin : https://wordpress.org/plugins/woocommerce-payment-discounts/ which applied 3% auto discount through a coupon code, but when order completed, the cashback is credited to users account is 25% + 3%.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Author Subrata Mal

    (@subratamal)

    Hi @rakeshmali011,

    Regarding above 2 query please check that whether apply as cashback checkbox is disabled or not in coupon edit page and let us know.

    Looking forward to your co-operation regarding the same.

    Thank you.

    Thread Starter rakeshmali011

    (@rakeshmali011)

    The following checkbox is checked – “Apply as cashback: Check this box if the coupon should apply as cashback.”

    Plugin Author Subrata Mal

    (@subratamal)

    @rakeshmali011,

    That’s why you are getting double cashback please disable that checkbox and check.

    Thank you.

    Plugin Author Subrata Mal

    (@subratamal)

    Basically when this checkbox is checked then customer will have coupon amount as cashback instead of discount in checkout page.
    Thank you.

    Plugin Author Subrata Mal

    (@subratamal)

    Hi @rakeshmali011,

    Is your problem resolved? If so then please mark this topic as resolved.

    Cheers

    Thread Starter rakeshmali011

    (@rakeshmali011)

    Not solved yet. I have tested it many time. but still facing the same problem

    Thread Starter rakeshmali011

    (@rakeshmali011)

    I have missed your this reply: https://wordpress.org/support/topic/user-is-getting-cachback-as-well-as-discount-using-coupon-code/#post-9959692

    But if I disable the checkbox, the coupon will work as normal discount coupon instead of cashback. And I want that users will get cashback of 25% when they apply this particular coupon. And In current scenario user is getting both discount and cashback.

    Plugin Author Subrata Mal

    (@subratamal)

    @rakeshmali011,

    Let me explain the logic behind this. If you convert a coupon to cashback then customer will have to pay full amount.
    For Ex.
    Product price $100.
    Global cashback 25%
    Coupon 25%
    Then customer have to pay $100 at checkout and they will get $25 from global cashback and $25 from coupon.

    But when you create a normal coupon then customer have to pay $75 at checkout and they will get $25 as cashback.

    Please let me know if this is clear now.

    Thank you.

    Thread Starter rakeshmali011

    (@rakeshmali011)

    1. I do not want to provide cashback for all product so I did not add any amount/percentage in WooWallet => Settings => Credits => Run cashback reward program on your store.

    2. I want to provide cashback using coupon code so created a coupon code in woocommerce coupons, checked option Apply as cashback: Check this box if the coupon should apply as cashback and selected that product which I want to provide cashback. But cashback is adding to customers wallet after order completed but before that when I apply coupon during checkout the 25% discount also adding.
    E.g. if product is $100 and the coupon code “Extra25” is applied for cashback during checkout then the final price set to $75 and after order complete the user get $25 cashback also.

    Plugin Author Subrata Mal

    (@subratamal)

    Hi @rakeshmali011,

    Please use updated version of our plugin and let us know.

    Thank you.

    Thread Starter rakeshmali011

    (@rakeshmali011)

    Thank you for the updated version.

    1. Now this new change is working fine only with single coupon for the product if it is cashback type else if there is any discount coupons also applicable on the same product the cashback coupons is conflicting and adding the cashback amount as total of cashback coupon and discount coupon.

    Example at checkout page fallowing details are showing:
    Subtotal ₹12,847
    Coupon: Auto3 – ₹642 (An auto discount to all products)
    Cashback: Extra25 – ₹3,212 (25% discount)
    Shipping – Rs.: ₹410
    Total ₹12,615

    User is getting this cashback in wallet:
    Balance – ₹3,854 (Which is total of Cashback discount coupon “Extra25” and another coupon “Auto3”)

    2. Also If I set minimum Rs. 500 and maximum cashback as Rs. 1500 in “WooWallet => Settings => Credits”. It still be able to add cashback using coupon to product below Rs. 500 and giving cashback more then Rs.1500.

    I have done following setting in “WooWallet => Settings => Credits”:

    Cashback Reward Program : Checked
    Cashback Rule Selected “cart wise”
    Cashback type Selected “percentage”
    Minimum Cart Amount 500
    Maximum Cashback Amount 1500

    Thread Starter rakeshmali011

    (@rakeshmali011)

    ** in point 2: “WooWallet => Settings => Credits”:
    Cashback Amount is set to blank.

    Plugin Author Subrata Mal

    (@subratamal)

    Hi @rakeshmali011,

    For point no 1 could you please reach us at m.subrata1991@gmail.com

    And for point 2: coupon cashback is not dependent on global cashback restrictions.

    Thank you.

    Thread Starter rakeshmali011

    (@rakeshmali011)

    Thank you Subrata. point 1 has been resolved. Really appreciate your way of providing support in email. Thank again so much.

    Could you please provide any solution for point 2. Actually ultimately the complete plugin works as cashback and if any coupon code is also have cashback type then that should also be controlled in global settings or there can be a option if cashback limit is also applicable on coupon code cashback or not. This option could be a great option.

    Looking forward for some positive 🙂

    Plugin Author Subrata Mal

    (@subratamal)

    Hi @rakeshmali011,

    We have added woo_wallet_coupon_cashback_amount filter in our Github version you can customize your requirement using that filter.

    Thank you.

Viewing 15 replies - 1 through 15 (of 16 total)
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