User gets temporarily locked out on one PC

  • CherryHintonBlue

    (@cherryhintonblue)


    7 years, 11 months ago

    One of our users is reporting having logged in successfully on a Microsoft Surface tablet, but then having been temporarily locked out when trying to sign in on a Mac running Chrome, from the same IP address. Any suggestions on how to resolve this?

    XXX in United Kingdom Clydebank, United Kingdom left http://xxxx/wp-login.php and attempted a failed login as “xxx”. http://xxxx/wp-login.php
    5/2/2016 9:40:15 AM (23 hours 2 mins ago) IP: **** [block] Hostname: cpc****.virginm.net
    Browser: Chrome version 50.0 running on MacOSX
    Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.86 Safari/537.36

    United Kingdom Clydebank, United Kingdom left http://xxxx/wp-login.php?checkemail=confirm and logged in successfully as “xxx”. http://xxxx/wp-login.php
    5/2/2016 9:11:10 AM (23 hours 31 mins ago) IP: **** [block] Hostname: cpc****.virginm.net
    Browser: IE version 11.0 running on Win8.1
    Mozilla/5.0 (Windows NT 6.3; ARM; Trident/7.0; Touch; rv:11.0) like Gecko

    https://wordpress.org/plugins/wordfence/

Viewing 3 replies - 1 through 3 (of 3 total)
  • wfasa

    (@wfasa)

    7 years, 11 months ago

    Hello CherryHintonBlue,
    do you have Wordfence set to “Immediately lock out invalid usernames”? Or are you blocking any user agents in “Advanced blocking?

    Thread Starter CherryHintonBlue

    (@cherryhintonblue)

    7 years, 11 months ago

    No, and no. 🙁

    wfasa

    (@wfasa)

    7 years, 11 months ago

    Hello again,
    what reason does Wordfence state for them being blocked? You can see the reasons under “Blocked IPs” either in the tab “IPs that are blocked from accessing the site” or the tab “IPs that are Locked Out from Login”.

Viewing 3 replies - 1 through 3 (of 3 total)
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