Title: User Files not uploading
Last modified: August 22, 2016

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# User Files not uploading

 *  [twizcat](https://wordpress.org/support/users/twizcat/)
 * (@twizcat)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/user-files-not-uploading/)
 * Hi,
 * I’m using the premium trial version and while I can upload files as the administrator,
   the other users are unable to do so. They can see the upload interface and can
   click to upload, select a file, and hit “Start Upload.” It looks like it’s uploading
   but once the page refreshes, there is no file visible nor is there one in the
   file library. Same thing happens if you try to add a file through the library.
 * There are no groups, all users can see files and the non-administrator users 
   have the sp_cdm user role.
 * Thanks!
 * [https://wordpress.org/plugins/sp-client-document-manager/](https://wordpress.org/plugins/sp-client-document-manager/)

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Response I.T. Admin](https://wordpress.org/support/users/wilcleland/)
 * (@wilcleland)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/user-files-not-uploading/#post-5288595)
 * No answer on this? Having the same issue.
 *  Plugin Author [smartypants](https://wordpress.org/support/users/smartypants/)
 * (@smartypants)
 * [11 years, 3 months ago](https://wordpress.org/support/topic/user-files-not-uploading/#post-5288596)
 * Hello, we handle all support with our premium plugin through tickets. Please 
   submit a ticket along with your issues to [http://smartypantsplugins.com/tickets/](http://smartypantsplugins.com/tickets/).
   This forum is reserved for the community edition per wordpress forum policy

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User Files not uploading’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/sp-client-document-manager_a9c4ce.
   svg)
 * [SP Project & Document Manager](https://wordpress.org/plugins/sp-client-document-manager/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sp-client-document-manager/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sp-client-document-manager/)
 * [Active Topics](https://wordpress.org/support/plugin/sp-client-document-manager/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sp-client-document-manager/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sp-client-document-manager/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [smartypants](https://wordpress.org/support/users/smartypants/)
 * Last activity: [11 years, 3 months ago](https://wordpress.org/support/topic/user-files-not-uploading/#post-5288596)
 * Status: not resolved