Title: User Fields
Last modified: August 22, 2016

---

# User Fields

 *  Resolved [rladner](https://wordpress.org/support/users/rladner/)
 * (@rladner)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/user-fields/)
 * The custom user fields are easy to set up, but when we try to submit a ticket
   and enter text into the text areas, the open text fields will not allow us to
   place the mouse curser into it for typing the information we need. What are we
   doing wrong on this? We really need this function and thank you so much in advance
   for advice.
 * [https://wordpress.org/plugins/js-support-ticket/](https://wordpress.org/plugins/js-support-ticket/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/user-fields/#post-5514652)
 * Hi,
 * Please set **Read Only: No** in user field form.
 * Admin > JS Support Ticket > User Fields > New/Edit > Read Only: No
 * Thanks,
    Ahmad Bilal
 *  Thread Starter [rladner](https://wordpress.org/support/users/rladner/)
 * (@rladner)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/user-fields/#post-5514719)
 * That worked and thank you. We have another issue now which happens when we use
   the Search Field in the Tickets page:
 * WordPress database error: [You have an error in your SQL syntax; check the manual
   that corresponds to your MySQL server version for the right syntax to use near‘
   AND ticket.subject LIKE ‘%SCRAP%” at line 1]
    SELECT COUNT(ticket.id) FROM `wp_js_ticket_tickets`
   AS ticket AND ticket.subject LIKE ‘%SCRAP%’
 * We do not know how to code and fix this problem.
 *  Plugin Author [JoomSky](https://wordpress.org/support/users/rabilal/)
 * (@rabilal)
 * [11 years, 8 months ago](https://wordpress.org/support/topic/user-fields/#post-5514750)
 * Hi,
 * Please reinstall JS Support Ticket from WP. Problem will be fixed.
 * Thanks,
    Ahmad Bilal

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘User Fields’ is closed to new replies.

 * ![](https://ps.w.org/js-support-ticket/assets/icon-256x256.png?rev=3583992)
 * [JS Help Desk – AI-Powered Support & Ticketing System](https://wordpress.org/plugins/js-support-ticket/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/js-support-ticket/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/js-support-ticket/)
 * [Active Topics](https://wordpress.org/support/plugin/js-support-ticket/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/js-support-ticket/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/js-support-ticket/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [JoomSky](https://wordpress.org/support/users/rabilal/)
 * Last activity: [11 years, 8 months ago](https://wordpress.org/support/topic/user-fields/#post-5514750)
 * Status: resolved