Title: User Facebook thumbnails not loading
Last modified: February 13, 2019

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# User Facebook thumbnails not loading

 *  Resolved [aussieglen](https://wordpress.org/support/users/aussieglen/)
 * (@aussieglen)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/user-facebook-thumbnails-not-loading/)
 * Hi again, thought the issue was just limited to SSL certificate expiration, but
   sadly not – on all client sites, I’m getting an issue with the Facebook Testimonials
   Feed where the person’s FB image is not loading. The thumbnail looks broken on
   Chrome, so I’ve again hidden the thumbnail via CSS for now.
    ============= .fts-
   jal-fb-user-thumb { display: none !important; } =============
 * In console I’m getting this error message for the thumbnail:
 * ===========
    picture:1 Failed to load resource: the server responded with a status
   of 403 (Forbidden) ===========
 * This same plugin is used for 4 sites owned by the same client, so I’m not sure
   if I should be looking at the client’s FB settings (which I do not believe have
   changed) or the settings inside the plugin.
 * Thanks again
    Glen

Viewing 1 replies (of 1 total)

 *  Plugin Author [slickremix](https://wordpress.org/support/users/slickremix/)
 * (@slickremix)
 * [7 years, 8 months ago](https://wordpress.org/support/topic/user-facebook-thumbnails-not-loading/#post-11201872)
 * Glen,
 * Thanks for contacting us and sorry for the troubles. Since profile photos only
   appear for our reviews feed or the premium one can you please create request 
   help here and submit the required information, make sure you license is also 
   not expired. [https://www.slickremix.com/my-account/#tab-support](https://www.slickremix.com/my-account/#tab-support)
 * Spencer

Viewing 1 replies (of 1 total)

 The topic ‘User Facebook thumbnails not loading’ is closed to new replies.

 * ![](https://ps.w.org/feed-them-social/assets/icon-256x256.jpg?rev=998039)
 * [Feed Them Social - Social Media Feeds, Video, and Photo Galleries](https://wordpress.org/plugins/feed-them-social/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/feed-them-social/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/feed-them-social/)
 * [Active Topics](https://wordpress.org/support/plugin/feed-them-social/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/feed-them-social/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/feed-them-social/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [slickremix](https://wordpress.org/support/users/slickremix/)
 * Last activity: [7 years, 8 months ago](https://wordpress.org/support/topic/user-facebook-thumbnails-not-loading/#post-11201872)
 * Status: resolved