User emails gone after update

  • Resolved treetex

    (@treetex)


    8 months, 2 weeks ago

    Hi,

    After last update to 4.2.3 all user emails are gone!

    I have a staging site where your plugin is not yet updated and there are all messages still left, how can I copy those to the active site? Site is using a child-theme.

    Best regards
    Chris

    • This topic was modified 8 months, 2 weeks ago by treetex.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter treetex

    (@treetex)

    8 months, 2 weeks ago

    To be more precise, my aim when started this topic was to attach a image, which failed.
    This are the emails that are sent to members when for instance they change their profile.
    In the admin section there are still 3 emails.
    Tested to change password for a test user and an email was sent to that user.

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    8 months, 2 weeks ago

    Hi @treetex,

    The latest version merges a few emails because we found it suitable to combine them. However, as you mentioned, we are not experiencing the issue you described.

    To better understand which emails are appearing on your site after the update, could you please share a screenshot of your email settings? You can use a browser extension like Awesome Screenshot and provide us with the link here. We will review it and get back to you accordingly.

    Best regards!

    Thread Starter treetex

    (@treetex)

    8 months, 2 weeks ago

    Hi Amrit,
    I deactivated all plugins except User Registration and found out that it is Loco Translate that is causing this. Please see this screenshot when Loco is not activated: https://tinyurl.com/26lethl3

    How did this happen, what should I do?

    Best regards
    Chris

    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    8 months, 2 weeks ago

    Hi @treetex,

    We’ve translated the URM using Loco Translate, but we didn’t find any issues with the email appearance in our testing environment. Could you please try using the “Sync” feature in Loco Translate to refresh the translations on your site? This will ensure that the latest changes in the plugin are reflected in all email settings and options.

    Best regards!

    Thread Starter treetex

    (@treetex)

    8 months, 2 weeks ago

    Hi Amrit,

    I reinstalled your plugin on our staging site, translated everything to Swedish using Loco Translate (auto, Google translate).

    After that I can’t see any mails longer, either the admin or the user mails. If I manually translate the emails with Loco I can see them, but they are still in English. That is what I have done with our live site.

    As I have mention before, this started after last update.

    Best regards

    • This reply was modified 8 months, 2 weeks ago by treetex.
    Plugin Support Amrit Kumar Shrestha

    (@shresthauzwal)

    8 months, 1 week ago

    Hi @treetex,

    To fix the issue, please download the User Registration & Membership plugin from the following link: https://files.fm/u/n6n3xhex9v and replace the existing plugin on your site.

    Kindly note that this fix will be included in our upcoming update, so you won’t need to worry about losing it after future plugin updates.

    Best regards!

    Thread Starter treetex

    (@treetex)

    8 months, 1 week ago

    Thx Amrit!

    That solved it, now the emails are visible again.

    Best regards
    Chris

Viewing 7 replies - 1 through 7 (of 7 total)

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