Title: User email Notification Last modified: September 1, 2016 --- # User email Notification * Resolved [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/) * Hello! * First of all i would like to say that this is a great plugin in! I only have one question. I have set up my calendar but when i make a (test) booking, i only receive an email response as an administrator and not as a guest. Of course i have used different email address. I searched this forum and saw that you suggest that people use the smtp setting for the user email notification. Is there somewhere a manual or a guide on how to set this up? * Thanks in advance * George * [https://wordpress.org/plugins/booking-system/](https://wordpress.org/plugins/booking-system/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/user-email-notification/page/2/?output_format=md) [→](https://wordpress.org/support/topic/user-email-notification/page/2/?output_format=md) * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483722) * Hello, * There is not manual for email notifications settings. To use SMTP, select the option for admin and users notifications. Set the SMTP information in the designated fields. * Thank you. * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483729) * Thank you for your fast answer. What i can not understand is what information i should set in the designated fields. Can you please help me with that? * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483758) * Please let me know what SMTP information i have to fill out. I mean what goes in each field. I can not understand it and i can not find anywhere in the internet a solution. * This is the last step for me. * Please help * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483759) * For example, the information for [gmail](http://email.about.com/od/accessinggmail/f/Gmail_SMTP_Settings.htm). * Thank you. * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483766) * For the customer – user to receive an email i have to fill the blanks : * User notification method: SMTP * and then at the SMTP Settings: * SMTP host name Smtp.gmail.com SMTP host port 465 SMTP SSL conection on SMTP TLS conection on SMTP host user MY email SMTP host password My Password. * Do i miss something else? Is something else required to be filled? * Thank you and sorry for the trouble * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483783) * Sorry for bothering you again. * If you have the chance please let me know. I really want to get live with this and i am waiting for your reply. * Great plugin, but i can not work it without the email responses. * Thank you again very much * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483786) * Enable only the SSL option for port 465. The email address for the SMTP settings must be different from the one set for admin notifications. * Thank you. * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483894) * Hello again, * I set all the settings you told me to. I also searched the web for the gmail account settings i have to set and nothing works. I am getting an email as admin but not as a user. * When i am trying to test on the bottom of the page i get this message: SMPT CONNECTION FAILED * [https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting](https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting) * Any ideas? * Also please let me know what the correct settings are (mean) for “Reply Email” and “Email name” * Thank you in advance once again, * George * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483904) * Please send an email about the email notifications issue at [support@dotonpaper.zendesk.com](https://wordpress.org/support/topic/user-email-notification/support@dotonpaper.zendesk.com?output_format=md) to help. * “Reply Email” field is for you to set a different email address to receive replies, and in “Email name” field you can set a name for the email address the user views. * Thank you. * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483907) * Good Morning, * Thank you for your answer, * I send an email several days ago and did not receive an answer yet. I will send another one now. * Thank you in advance * George * Thread Starter [biobrolly](https://wordpress.org/support/users/biobrolly/) * (@biobrolly) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483919) * Apparently it seems that gmail does not allow access to this plugin. I have tried everything i found on the web but nothing worked. Any ideas? * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years, 1 month ago](https://wordpress.org/support/topic/user-email-notification/#post-7483926) * I am looking into this situation. * Thank you. * [jombie](https://wordpress.org/support/users/jombie/) * (@jombie) * [10 years ago](https://wordpress.org/support/topic/user-email-notification/#post-7483973) * Any update on this issue? * Guests are receiving notifications however no admin notifications are going out. I’ve configured everything to go SMTP and using same domain / email server / not gmail. WooCommerce emails work fine, Contact form works fine, as well as WP-SMTP plug in and all show up in logs. Emails from Pinpoint do not show up in the log which makes me think it’s stuck using php emailer? * class-notification.php has functionality for both SMTP and PHP but I don’t see any config options in the back end nor in dopbsp-config.php file. * Plugin Author [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * (@dotonpaper) * [10 years ago](https://wordpress.org/support/topic/user-email-notification/#post-7483974) * Hello, * Pinpoint is using the WP email function. Please send an email about the email notifications issue at [support@dotonpaper.zendesk.com](https://wordpress.org/support/topic/user-email-notification/support@dotonpaper.zendesk.com?output_format=md) to help more. The SMTP issue can particular to your installation. Create a new topic to write about this situation to avoid confusion. * Thank you. * [jombie](https://wordpress.org/support/users/jombie/) * (@jombie) * [10 years ago](https://wordpress.org/support/topic/user-email-notification/page/2/#post-7483975) * Thanks for the assistance for anyone else with this issue. Ended up loading a new copy of wp-admin/admin-ajax.php causing a server error. Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/user-email-notification/page/2/?output_format=md) [→](https://wordpress.org/support/topic/user-email-notification/page/2/?output_format=md) The topic ‘User email Notification’ is closed to new replies. * ![](https://ps.w.org/booking-system/assets/icon-256x256.png?rev=2192807) * [Pinpoint Booking System - Version 2](https://wordpress.org/plugins/booking-system/) * [Frequently Asked Questions](https://wordpress.org/plugins/booking-system/#faq) * [Support Threads](https://wordpress.org/support/plugin/booking-system/) * [Active Topics](https://wordpress.org/support/plugin/booking-system/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/booking-system/unresolved/) * [Reviews](https://wordpress.org/support/plugin/booking-system/reviews/) * 16 replies * 3 participants * Last reply from: [DOTonPAPER](https://wordpress.org/support/users/dotonpaper/) * Last activity: [10 years ago](https://wordpress.org/support/topic/user-email-notification/page/2/#post-7483976) * Status: resolved