Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » User E-mail does not send

  • Resolved Thames1412


    Though the form submits properly and the admin is notified of the information, the user is not sent the e-mail.

    “Is this an e-mail address?” has been checked under Field Settings.

    I have heard some talk about a check box that says “Email User?” or some such thing but I cannot find this supposed feature under Form Settings.

    Any help would be much appreciated as soon as possible!

    Thank You.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author James Laws


    The WP Ninjas

    As long as you have a email field with that box checked, a proper from email set in the form settings, and the user submits a valid email address they should receive it.

    Have you tried different user emails to see if you get different results?

    Can you say how this was resolved? I am running into the same issue and I’m sure I’m simply missing something but wanted to see if I could get a hint… Thx.

    Me too.
    I just set up Ninjaforms and really like it, except that user-email notification doesn’t seem to work. I’ve tried filling-in the forms using several different email accounts. None of them receives a message.
    The admin-notification works fine.

    Just in case anyone else comes across this problem & is on a test server (ie:Localhost & not live) then this probably won’t work.
    This is because it’s unlikely you have any kind of mail server set up on your PC.

    The reason I mention it is because I’m on a Localhost test server, couldn’t get this to work then realised why. Do’h!

    Just saying … : )

    Anyone having this problem should check their spam folder. That’s what was going on for me.

Viewing 5 replies - 1 through 5 (of 5 total)
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