Support » Fixing WordPress » User disappeared

  • Hello,

    One of my website’s users and all their posts seem to have just vanished. I really don’t know how or when ( they were there this morning) but it’s all gone. Can anyone offer any assistance?

    The page I need help with: [log in to see the link]

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  • Hello, that sounds strange, did you make any changes recently? My initial suspicion is it was a hack. Do you or your host have any backups you can restore to? Please follow WordPress standard procedure for dealing with a hack. As for restoring the missing content, there’s not much you can do other than restore from a backup.

    Is the user still there?
    Perhaps the user was deleted which then cascaded and removed all their posts.
    Only way to get them back is a restore from backup

    Ya, it’s a weird one all right. iPage has escalated the issue twice now. Hopefully I’ll get an answer that isn’t ‘sorry those 800 posts are gone…”

    and no, the user isn’t on the site anymore – though his WP.com account still works.

    • This reply was modified 1 year, 2 months ago by aslcable.

    Hmm, the user just tried again and got a pop up that says…

    Jetpack has locked your site’s login page.

    Your IP address xxxxxxxxxxxxxx has been flagged for potential security violations. You can unlock you login by sending yourself a special like via email. Learn More

    and then a place to send your email.

    This… does not seem legit to me…

Viewing 4 replies - 1 through 4 (of 4 total)
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