Title: User disappeared from Groups Last modified: August 24, 2016 --- # User disappeared from Groups * [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/) * Hi, * Something strange has happened. I have been using this plugin for a few months now and have had no problems with it at all. Then last night everything went pearshaped. * I have about 50 users in a group. They are also in their own user group. Last night all users were removed from their group. Also the group access has been removed from the individual posts. * I was able to re add the users to the individual groups and add back in the post restrictions but it took a long time and am concerned it will happen again. * I have this plugin running on other sites without any problems. * Very strange. I’ve never seen it before. * Any pointers or anything I could check would be greatly appreciated. * [https://wordpress.org/plugins/user-access-manager/](https://wordpress.org/plugins/user-access-manager/) Viewing 10 replies - 1 through 10 (of 10 total) * Thread Starter [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6065954) * By the way.. Great plugin.. So thanks for that… A premium version would be welcome too. * [Kai J.](https://wordpress.org/support/users/kjoussen/) * (@kjoussen) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066112) * I had something similar yesterday. A whole group was gone which causes that almost all user weren’t able to logon. And it took me a long time until i found out that the group was gone. Fixing was easy: re-adding group, adding the specific users into the group and everything was fine as all pages and posts still had the group in itself. * Explanation? None. * Thread Starter [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066117) * Thanks kjoussen. * Yeah I was able to fix it quickly(ish) by manually adding back in the users to the groups. But more worrying was how the group restrictions were removed from some of the Posts. All changed to Full access. So for a brief time all users could see the restricted content of others which was far from ideal. * Seems to be working fine again but nervous of it happening again with my client going bananas. * Paul * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066136) * Oh that sounds strange. Could you keep track of that in this thread that we can find the reason for that together, that I’m able to fix it if there is a possible bug. * Thread Starter [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066175) * Hi Alex, * Something very strange is going on. It happened again a couple of times today( and my client went bananas. The users got deleted from the groups and the group access was removed from the post. I’ve not noticed an obvious trigger… or a particular group either. * Steps I’ve taken: 1. Migrated to a different hosting provider 2. Updated to latest version of WordPress 3. Updated to latest version of Plugin (and updated the database as requested by the plugin) 4. Disabled all plugins except for UAM and Types (as this creates the CPTs I need.) 5. Disable Types plugin and only left UAM running. * I’ve also noticed that the performance is very slow. It could take 30 seconds to publish a Post when the plugin is enabled. This became very problematic for me and my client when we had to reassign group access to each post. Took hours to complete. * I believe the slow down is due to UAM somehow as when that is the only plugin enabled (Types disabled) publishing a Post still takes up to 30 seconds. When disabling UAM it publishes / Updates in 2 to 3 seconds so I believe it is due to UAM * Any ideas of what I should look for? * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066179) * The only thing you could do is send me a database dump. That’s the only way for me to analyse what’s going on. * Thread Starter [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066184) * Hi Alex, * When you say database dump, do you mean an export from WordPress? Or can give I you access to a test site if you wish. * Is there someway for me to get in contact with you? * Thanks for your help. * Paul * Plugin Author [gm_alex](https://wordpress.org/support/users/gm_alex/) * (@gm_alex) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066186) * Just write me a private message over twitter: [https://twitter.com/GM_Alex](https://twitter.com/GM_Alex) * Thread Starter [greensween](https://wordpress.org/support/users/greensween/) * (@greensween) * [11 years ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066187) * Hi Alex, * Just gave you a follow there. I think you need to follow me back so I can send you a PM?!? * Thanks * Paul * [Sung Kim](https://wordpress.org/support/users/sung-kim/) * (@sung-kim) * [10 years, 9 months ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066317) * Hi Alex & greensween, * Have you fix this issue or any update? It happened on my site a few days ago. Website slowness and lost some user’s groups accesses and posts. If you have any updates, please post here. * Thank you! Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘User disappeared from Groups’ is closed to new replies. * ![](https://ps.w.org/user-access-manager/assets/icon.svg?rev=1563783) * [User Access Manager](https://wordpress.org/plugins/user-access-manager/) * [Frequently Asked Questions](https://wordpress.org/plugins/user-access-manager/#faq) * [Support Threads](https://wordpress.org/support/plugin/user-access-manager/) * [Active Topics](https://wordpress.org/support/plugin/user-access-manager/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/user-access-manager/unresolved/) * [Reviews](https://wordpress.org/support/plugin/user-access-manager/reviews/) * 10 replies * 4 participants * Last reply from: [Sung Kim](https://wordpress.org/support/users/sung-kim/) * Last activity: [10 years, 9 months ago](https://wordpress.org/support/topic/user-disappeared-from-groups/#post-6066317) * Status: not resolved