• Resolved wptech2024

    (@wptech2024)


    A user has built up about $80+ in commission over 2 month period.

    But in payout it had only $4 or so dollars. User cashed that out, and we all assumed it was just a system commission delay.

    But now being a few weeks later, it is still showing that user has no pending commissions due or anything.

    What could be causing this problem? I am a PRO subscriber. This is the 2nd time I’ve contacted but yet to receive any support.

    • This topic was modified 2 months ago by wptech2024.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Elliot Sowersby

    (@elliotvs)

    Thanks for the message.

    Where did you contact us previously, I’m not sure I can find your first message.

    Please see here for details on the commission payouts and tracking: https://couponaffiliates.com/docs/commission-tracking-and-payouts/

    The “unpaid commission” will only be added to their balance once the orders they referred are set to completed. This only applies to orders set to completed after installing the pro version too. They can then request the payout for this amount in the “Payouts” tab.

    Please note: We are only allowed to provide support for the free version on these forums. If you need any further support, please send us a message via the this contact form and we’ll do our best to help you out: https://couponaffiliates.com/contact-form/

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    I am a PRO subscriber.

    You’re asking in the wrong venue here. The developer cannot support any customers on this site. That is not permitted for anyone and they could get into trouble here if they do that.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://couponaffiliates.com/contact-form/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 2 replies - 1 through 2 (of 2 total)
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