Support » Plugin: WooCommerce » USER/CUSTOMER LIST REQUIRED TO LOGGED IN UPON CHECKOUT

  • Resolved ams05

    (@ams05)


    Good day,

    We would like to ask if possible to required the user to logged in before checkout their product and will not continue to place the order unless they are approved member?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Daniel N. (woo-hc)

    (@danndumia)

    Hey @ams05

    I understand that you want your customers to log in and get approved before checkout

    You will need to change some settings and install a user role plugin to achieve this.

    if possible to required the user to logged in before checkout their product

    To have your customer create an account and log in before checkout: Go to WooComemrce >> Settings>> Accounts & Privacy and change the Guest checkout settings to Allow customers to log in to an existing account during checkout

    will not continue to place the order unless they are approved members?

    The WooCommerce core does not come with this functionality, but you can achieve this using a plugin such as Approve New User Registration. You can create a presale ticket before purchasing the plugin.

    Hope this helps!

    Thread Starter ams05

    (@ams05)

    I test it and checkout a sample product but still why I can access the checkout page even I am not logged in?

    Roxanne Stoltz

    (@roxannestoltz)

    Hi @ams05 ,

    Thanks for providing an update.

    I am unable to replicate this issue on my test site, as a user is required to be logged in before proceeding with Checkout when enabling Allow customers to log in to an existing account during checkout within my site Accounts & Privacy settings, as seen in the screenshot below:

    https://snipboard.io/Se7GXW.jpg

    Kindly share a screenshot of your settings within WooCommerce →  Settings → Accounts & Privacy

    Snipboard.io is recommended for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

    Additionally, in order to get a better understanding of your site’s setup, please could you share a copy of your site’s System Status report, which you can find via WooCommerce → Status. Select Get system report and then Copy for support.

    Once you have this, you can paste it into your response here.

    Thanks!

    Thread Starter ams05

    (@ams05)

    I think it has conflict to shopengine plugin? Is it still possible to do that?

    
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    ### Status report information ###
    
    Generated at: 2022-07-25 16:46:57 +08:00
    
    Roxanne Stoltz

    (@roxannestoltz)

    Hi @ams05 ,

    Thanks for sharing the Status report.

    I think it has conflict to shopengine plugin? Is it still possible to do that?

    It is definitely a possibility, as it could be causing a conflict. Since you suspect this may be a cause, kindly deactivate this plugin, and see if the issue persists?

    WC Version: 6.6.1
    WC Database Version: 6.6.1

    I am able to see that you have an outdated version of WooCommerce, please could you update the WooCommerce plugin in order to obtain optimal functionality, and see if this resolves the issue? Below is a guide on how to do this:
    https://woocommerce.com/document/how-to-update-woocommerce/

    Additionally, please update your WooCommerce Database to match the core version. This can be done via WooCommerce → Status → Tools → Update database. Below is more detailed documentation on this:
    https://woocommerce.com/document/how-to-update-woocommerce/#woocommerce-data-update-notice

    Please ensure that you have a good backup of your full site and database in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.
    Most hosting providers have this included in the subscription however, you may also consider using a service such as Jetpack, or a plugin like UpdraftPlus.

    If the issue is still present after updating WooCommerce core and the WooCommerce Database, it may be best to perform a full conflict test, to rule out any theme/plugin conflicts.

    The best way to determine this is to:

    Clear site and browser cache
    – Temporarily switch your theme to Storefront
    – Disable all plugins except for WooCommerce
    – Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict.

    Please see the below documentation for a more detailed explanation of how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts

    Please let me know how this goes!

    Thread Starter ams05

    (@ams05)

    I see the conflict which is in the shopengine plugin, is there any way to fix this without deactivating the shopengine plugin?

    Roxanne Stoltz

    (@roxannestoltz)

    Hi @ams05 ,

    Glad you managed to find the culprit!

    Since the issue is being caused by the ShopEngine plugin, you would need to reach out directly to the developers of that plugin for further help with this.

    Below is a link to their dedicated forums:

    https://wordpress.org/support/plugin/shopengine/

    Hope this helps 🙂

    Thread Starter ams05

    (@ams05)

    That is noted, thanks!

    Roxanne Stoltz

    (@roxannestoltz)

    Hi @ams05 ,

    You are most welcome.

    Since further help is required from the developers of the ShopEngine plugin, feel free to mark this topic as Resolved in the sidebar, and kindly create a new topic should you require any further help with the WooCommerce core plugin.

    Thanks!

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