• Current Behavior
    When user try to upload a picture for their profile, the new image is not visible update.

    Expected Behavior
    Once user uploads a profile picture, it should be visible.


    Severe(100% repro, noticeable, prevent user from using a key feature of the site)

    Work Around

    User can change cover picture without any issue.
    User can use ImageUpload field without any issue.

    Relevant Information

    Settings – Appearance – Profile
    Profile Default template: Default Template
    Profile Maximum Width: 1000px
    Profile Area Maximum Width 600px
    Profile Field Icon: Show with label
    Profile Primary Button Text: Update Profile
    Profile Secondary Button: Checked
    Profile Secondary Button Text: Cancel
    Default Profile Photo: None (Default, but even with custom issue happens)
    Default Cover Photo: Custom
    Disable Profile Photo Upload: Unchecked
    Profile Photo Size: 190x190px
    Profile Cover Photos: Unchecked
    Profile Header Meta Text Icon: Checked
    Show display name in profile header: Checked
    Show social links in profile header: Checked
    Show user description in header: Unchecked
    Enable HTML support for user description: Unchecked
    Profile Header Menu Position: Bottom of Icon
    Show a custom message if profile is empty: Unchecked

    User Profile Form
    Apply custom settings to this form: Yes
    Make this profile form role-specific: Member
    Template: Default Template
    Max. Width: 1000px
    Profile Area Max Width: 600px
    field Icons: Show with label
    Primary Button Text: Update Profile
    Show Secondary Button: Yes
    Secondary Button Text: Cancel
    Cover Photo Size: 1000px
    Cover Photo Ratio: 2.7:1
    Disable Profile Photo Upload: No
    Profile Photo Size: 190x190px
    Make Profile Photo Required: No
    Show display name in profile header: Yes
    Show social links in profile header: Yes
    Show user description in profile header: No

    Ultimate Member Install Info

    ## Please include this information when posting support requests ##

    — Site Info —

    Site URL: https://gamedevfinder.net
    Home URL: https://gamedevfinder.net
    Multisite: No

    — Hosting Provider —

    Host: DBH: localhost, SRV: gamedevfinder.net

    — User Browser —

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 102.0.5005.115
    User Agent String: Mozilla/5.0 (Windows NT 10.0; Wi
    n64; x64) AppleWebKit/537.36 (KH
    TML, like Gecko) Chrome/102.0.50
    05.115 Safari/537.36

    —- Current User Details —

    Role: administrator

    — WordPress Configurations —

    Version: 6.0
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Astra 3.8.2
    Page On Front: Game Projects (#104)
    Page For Posts: (#0)
    ABSPATH: /home3/gamedew5/public_html/
    All Posts/Pages: 1
    WP Remote Post: wp_remote_post() works
    WP_DEBUG: Disabled
    WP Table Prefix: Length: 4, Status: Acceptable
    Memory Limit: 40MB

    — UM Configurations —

    Version: 2.4.1
    Upgraded From: 2.4.0
    Current URL Method:
    Cache User Profile: Yes
    Generate Slugs on Directories: Yes
    Force UTF-8 Encoding: No
    JS/CSS Compression: No
    Port Forwarding in URL: No
    Exclude CSS/JS on Home: No

    — UM Pages Configuration —

    User: https://gamedevfinder.net/user/
    Account: https://gamedevfinder.net/account/
    Members: https://gamedevfinder.net/home/
    Register: https://gamedevfinder.net/register/
    Login: https://gamedevfinder.net/login/
    Logout: https://gamedevfinder.net/logout/
    Password Reset: https://gamedevfinder.net/password-reset/

    — UM Users Configuration —

    Default New User Role: 0
    Profile Permalink Base: user_login
    User Display Name: username
    Force Name to Uppercase: No
    Redirect author to profile: Yes
    Enable Members Directory: Yes
    Use Gravatars: No
    Require a strong password: On

    — UM Access Configuration —

    Panic Key:
    Global Site Access: Site accessible to Everyone
    Backend Login Screen for Guests: No
    Redirect to alternative login page:
    Backend Register Screen for Guests: No
    Redirect to alternative register page:
    Access Control widget for Admins only: No
    Enable the Reset Password Limit: Yes
    Reset Password Limit: 5Disable Reset Password Limit for Admins: No
    Blocked Email Addresses: 2379
    Blacklist Words: 728

    — UM Email Configurations —

    Mail appears from: Game Dev Finder
    Mail appears from address: gamedevfinderdotnet@gmail.com
    Use HTML for E-mails: Yes
    Account Welcome Email: Yes
    Account Activation Email: No
    Pending Review Email: Yes
    Account Approved Email: Yes
    Account Rejected Email: Yes
    Account Deactivated Email: Yes
    Account Deleted Email: Yes
    Password Reset Email: Yes
    Password Changed Email: Yes

    — UM Total Users —

    All Users(6)

    — UM Roles —

    Administrator (administrator)
    Editor (editor)
    Author (author)
    Contributor (contributor)
    Subscriber (subscriber)
    Game Dev (um_game-dev)
    Game Project (um_game-project)
    Game Studio (um_game-studio)
    Moderator (um_moderator)
    SEO Manager (wpseo_manager)
    SEO Editor (wpseo_editor)
    Ultimate Member Support (um_ultimate-member-support)

    — UM Custom Templates —


    — UM Email HTML Templates —


    — Web Server Configurations —

    PHP Version: 8.0.17
    MySQL Version: 5.7.23
    Web Server Info: Apache

    — PHP Configurations —

    PHP Memory Limit: 512M
    PHP Upload Max Size: 512M
    PHP Post Max Size: 516M
    PHP Upload Max Filesize: 512M
    PHP Time Limit: 60
    PHP Max Input Vars: 1000
    PHP Arg Separator: &
    PHP Allow URL File Open: Yes

    — Web Server Extensions/Modules —

    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.
    SUHOSIN: Your server does not have SUHOSIN installed.
    GD Library: PHP GD library is installed on your web server.
    Mail: PHP mail function exist on your web server.
    Exif: PHP Exif library is installed on your web server.

    — Session Configurations —

    Session: Disabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path: /var/cpanel/php/sessions/ea-php80
    Use Cookies: On
    Use Only Cookies: On

    — WordPress Active Plugins —

    All-in-One WP Migration: 7.61
    All In One WP Security: 4.4.12
    Jetpack: 11.0
    Ninja Forms: 3.6.11
    Ultimate Member: 2.4.1
    UpdraftPlus – Backup/Restore: 1.22.12
    Wp-Insert: 2.5.0
    Yoast SEO: 19.1

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter maxdion


    Sorry, I duplicated this topic by mistake because I thought the first time failed.

    Plugin Support Aswin Giri


    Hello @maxdion

    Do you have any plugin or custom codes that makes modification to the user profile photo? If you have any, I suggest you disable them for a while and see if that changes anything.

    I also suggest you check the file via FTP, you should have a profile_photo.jpeg file at wp-content/uploads/ultimatemember/53, if file was successfully uploaded.

    I have this same problem, makes the plugin useless for me! Profile pics worked when I first installed and tried it, now they don’t! I turned off all other plugins, and disabled caches, still wont work, very frustrating! The images do upload to the Uploads dir, they just don’t get coded in html to display!

    Thread Starter maxdion


    Here is the list of plugins that are activated on the site:

    All in One WP Security
    All-in-One WP Migration
    Ninja forms
    Ultimate Member
    UpdraftPlus – Backup/Restore
    Yoast SEO

    Theme is: Astra

    As for the images in wp-content/uploads/ultimatemember/53 I have


    Plugin Support Ultimate Member Support


    Hi @maxdion @michaelvansant

    Did you try changing the current theme to a default WP Theme and see if this is an issue with your Astra theme?

    Thread Starter maxdion


    Tried switching theme to
    Twenty Twenty
    Twenty Twenty-One
    Twenty Twenty-Two

    But they have no impact on the bug.

    • This reply was modified 1 week, 5 days ago by maxdion.
Viewing 6 replies - 1 through 6 (of 6 total)
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