Title: User Cant Logi
Last modified: August 13, 2026

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# User Cant Logi

 *  [garageflooringllc](https://wordpress.org/support/users/garageflooringllc/)
 * (@garageflooringllc)
 * [2 days, 12 hours ago](https://wordpress.org/support/topic/user-cant-logi/)
 * Our system automatically updated to 9.0
 * Since the update none of our admins editors or shop managers can login.
 * I am able to get to the admin site via my hosting company which is siteground.
 * but I cant login with any of my users otherwise
 * I have tried creating a new user with new 2fa same issue.
 * **ERROR**: An error was encountered while trying to authenticate. Please try 
   again.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-cant-logi%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * (@wfpeter)
 * [16 hours, 2 minutes ago](https://wordpress.org/support/topic/user-cant-logi/#post-18993941)
 * Hi [@garageflooringllc](https://wordpress.org/support/users/garageflooringllc/),
   thank-you for reaching out.
 * The most common cause of this message is a plugin/theme conflict causing our 
   Javascript to fail or not load properly, so a good place to start would be running
   a default theme on the site with no plugins other than Wordfence. If you’re able
   to authenticate under these conditions, re-enable your plugins and theme one-
   by-one until you find the source of the issue.
 * If that approach doesn’t help, let me know and we’ll see if we can troubleshoot
   something else.
 * Many thanks,
   Peter.

Viewing 1 replies (of 1 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fuser-cant-logi%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

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 * 1 reply
 * 2 participants
 * Last reply from: [wfpeter](https://wordpress.org/support/users/wfpeter/)
 * Last activity: [16 hours, 2 minutes ago](https://wordpress.org/support/topic/user-cant-logi/#post-18993941)
 * Status: not resolved