Title: User cannot view ticket replies
Last modified: April 19, 2017

---

# User cannot view ticket replies

 *  Resolved [rdogg58](https://wordpress.org/support/users/rdogg58/)
 * (@rdogg58)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/)
 * User can not view replies to their open ticket when they go and view their ticket
   in MY TICKET, you can only see the original ticket but you can’t view the replies
   from the support staff, also shouldn’t the reply details also be sent to the 
   user when support person makes a reply to the ticket.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9045166)
 * Hi:
 * Can you verify that you’re having this issue with just the 2016 or 2017 theme
   and Awesome Support installed (all other plugins disabled)? Obviously if users
   can’t view replies we’d be getting a ton of complaints so I think there might
   be a conflicting plugin or theme.
 * re: emails: Please check your email configuration under TICKETS->SETTINGS->EMAILS
   to make sure that the outgoing emails are configured. Also, verify that your 
   WordPress installation is allowing outgoing emails. Finally please check your
   spam box to make sure they’re not in there.
 * Thanks very much!
 *  Thread Starter [rdogg58](https://wordpress.org/support/users/rdogg58/)
 * (@rdogg58)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9047110)
 * Don’t have any problems sending emails, I get them saying there is a reply to
   the ticket, but it doesn’t say in the email what the reply is, just to go to 
   the site to view the reply, it’s once you go to the site to view the ticket you
   don’t see the reply, just the original ticket with no replies displayed. the 
   agent can see all the ticket and the replies, but the user on the front end only
   see what they wrote in the original ticket.
 *  Thread Starter [rdogg58](https://wordpress.org/support/users/rdogg58/)
 * (@rdogg58)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9047155)
 * You mentioned themes, in the stly section of settings it only give default in
   the downdrop, so i’m not sure what 2016 / 2017 themes your talking about.
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9047360)
 * Hello:
 * I was talking about WordPress themes. Basically, if you disable all the other
   stuff besides awesome support and just use defaults do you have the issue?
 * Thanks.
 *  Thread Starter [rdogg58](https://wordpress.org/support/users/rdogg58/)
 * (@rdogg58)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9053353)
 * I found the plugin that is causing the issue, just that it’s essential to my 
   site since it’s what’s being used to display profiles, it shows the user profile
   where the replies should be at, I deactivated the plugin, the profile disappears
   and you can see the replies. the plugin is called,” User Profiles Made Easy” 
   by Themefluent,
 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9055183)
 * Hi:
 * We are not familiar with that product but at least now you know what’s causing
   the issue. Conflicts are just a thing we have to deal with in the WordPress world
   so hopefully you can find something else that doesn’t conflict.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘User cannot view ticket replies’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/awesome-support/reviews/)

 * 6 replies
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/user-cannot-view-ticket-replies/#post-9055183)
 * Status: resolved