Support » Plugin: WebinarPress » User cannot send second question

  • Resolved Gezinsfundament

    (@gezinsfundament)


    Hello,

    During my webinars, participants are not able to ask a second question. The filled in one question, but when they click ‘ask question’, this button turns in ‘one moment, please…’ and stays this way. Although I receive their question, their screen does not process that the question is sent, it stays telling ‘one moment, please’ and the button doesn’t change back in ‘ask question’. Only when they retype the webinar URL, they are able to ask a new question. How can this be resolved?

    Yours sincerely,

    Imke Wijnhorst

    For your information:

    —-WordPress Environment—-
    Home URL : http://www.gezinsfundament.nl
    Site URL : http://gezinsfundament.nl
    WP Version : 4.6.1
    WP Multisite : Disabled
    WP Debug mode : Disabled
    WP Cron status : Enabled
    Language : nl_NL

    —-Plugin Environment—-
    Webinar System Version : 1.6.3

    —-Server Environment—-
    Server Info : Apache/2.2.31 (Unix)
    PHP Version : 7.0.12
    PHP Post Max Size : 76M
    PHP Time Limit : 120 Seconds
    PHP Max Input Vars : 4000
    SUHOSIN Installed : Not Installed
    MySQL Version : 5.5.52
    Max Upload Size : 64 MB
    Default Timezone : UTC+1:00 (Europe/Amsterdam)
    PHP Memory Limit : 256M
    fsockopen/cURL : Enabled
    SoapClient : Enabled
    DOMDocument : Enabled
    GZip : Enabled
    Server Time : 2016-11-Thu 11:36:08 am
    Server Timezone : UTC

    —-Server Locale—-
    decimal_point : .
    thousands_sep : N.v.t.
    mon_decimal_point : N.v.t.
    mon_thousands_sep : N.v.t.

    —-Active Plugins—-
    All In One WP Security : doorTips and Tricks HQ, Peter, Ruhul, Ivy – [Version : 4.2.1]
    Broken Link Checker : doorJanis Elsts, Vladimir Prelovac – [Version : 1.11.2]
    Contact Form 7 : doorTakayuki Miyoshi – [Version : 4.5.1]
    Cookie Notice : doordFactory – [Version : 1.2.36.1]
    Facebook Comments Plugin : doortalspotim – [Version : 2.3.6]
    Facebook Conversion Pixel : doorKellen Mace – [Version : 1.3.4]
    Google Analyticator : doorSumoMe – [Version : 6.5.0.0]
    Google Analytics Dashboard voor WP : doorAlin Marcu – [Version : 4.9.3.2]
    Jetpack door WordPress.com : doorAutomattic – [Version : 4.3.2]
    No Title Tooltips : doorKeef – [Version : 1.1.3]
    WP Live Chat Support : doorWP-LiveChat – [Version : 6.2.11]
    WP WebinarSystem Lite : doorLucy Eind – [Version : 1.6.3]

    —-Theme—-
    Name : Kind sjabloon
    Version : 1.0
    Author URL : http://www.gezinsfundament.nl/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Lucy Eind

    (@lucyproductionz)

    Hi Imke,

    Sorry to hear that you are experiencing issues! Can you create an admin account on your website for us, so we can take a closer look?
    You can send the login credentials and link to support@wpwebinarsystem.com

    Thanks in advance!

    Regards,
    Lucy

    Hi Lucy,

    We cannot give you an administrator account. We can open a test webinar for you on an appointed time so you can have a look yourself; would that help? What day & time (in which time zone) would be appropriate for you?

    Regards,
    Imke

    Plugin Author WPWebinarSystem

    (@wpwebinarsystem)

    Resolved

Viewing 3 replies - 1 through 3 (of 3 total)
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