Title: User cannot complete forms
Last modified: August 6, 2021

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# User cannot complete forms

 *  Resolved [SteveHale](https://wordpress.org/support/users/stevehale/)
 * (@stevehale)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/user-cannot-complete-forms/)
 * One of my users cannot complete forms on their web site and is getting this message:
 * “Spam Protection, Forbidden you sent to many forms , please wait a few minutes”
 * How do we stop this issue? I have lready isolated the user in the Cleantalk settings
   but that is not working.
 * Please advise
 * Regards
 * Steve B

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [amagsumov](https://wordpress.org/support/users/amagsumov/)
 * (@amagsumov)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/user-cannot-complete-forms/#post-14741412)
 * Hello Steve
 * The mentioned error means that the user was trying to submit the form multiple
   times in a short period of time.
 * You can add IP or email of the user to your personal whitelist:
    [https://cleantalk.org/my/show_private?service_type=antispam](https://cleantalk.org/my/show_private?service_type=antispam)
 * Please contact us in our support ticket system, in this way we can analyze your
   logs and give you more accurate reason for blocking:
    [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 * Thank you.
 *  [SergeM](https://wordpress.org/support/users/serge00/)
 * (@serge00)
 * [4 years, 9 months ago](https://wordpress.org/support/topic/user-cannot-complete-forms/#post-14775347)
 * We haven’t heard back from you in a while, so I’m going to mark this thread as“
   resolved”.
    If you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘User cannot complete forms’ is closed to new replies.

 * ![](https://ps.w.org/cleantalk-spam-protect/assets/icon-256x256.png?rev=1637702)
 * [Anti Spam for Contact Forms, Comments & Online Stores - CleanTalk](https://wordpress.org/plugins/cleantalk-spam-protect/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cleantalk-spam-protect/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cleantalk-spam-protect/)
 * [Active Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cleantalk-spam-protect/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cleantalk-spam-protect/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [SergeM](https://wordpress.org/support/users/serge00/)
 * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/user-cannot-complete-forms/#post-14775347)
 * Status: resolved