User blocked to access our website

  • Resolved avtmbijouterienomade

    (@avtmbijouterienomade)


    4 years, 8 months ago

    Since I updated secupress (version 1.4.9.3), I am having multiple problems appearing. First when I tried to search for a name or a mail adress in my woocommerce orders secupress block me. I had to deactivate something in the firewall to be able to access. And today one of my client told me she was also locked out of the website with a message SECUPRESS saying her ip adress was banned. But I never banned any ip adress ! How is that possible and what can I do? I had to deactivate secupress because I cannot afford to loose sales for this !

    Hope to hear from you soon,

    Laurine

    The page I need help with: [log in to see the link]

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