Support » Plugin: MailPoet - emails and newsletters in WordPress » User automatically unsubscribed

  • Resolved Mr_sordum



    our client told us, that some of his eMail Adresses get unsubscribed automatically. If you set them to the lists again they are gone after the next newsletter.

    I cant see any error or something like this.
    Please help 🙂


    PHP version: 7.3.4
    MailPoet Free version: 3.41.0
    MailPoet Premium version: 3.0.75
    MailPoet Premium/MSS key: 462545f1c2425024d9f9b14f13dc7073
    WordPress version: 5.3
    Database version: 5.5.62-0ubuntu0.14.04.1
    Web server: Apache
    Server OS: Linux 3.13.0-042stab134.8 #1 SMP Thu Aug 15 13:32:22 MSK 2019 x86_64
    WP_DEBUG: false
    PHP max_execution_time: 30
    PHP memory_limit: 256M
    PHP upload_max_filesize: 60M
    PHP post_max_size: 60M
    WordPress language: de_DE
    Multisite environment?: No
    Current Theme: Twenty Twelve/aquariumglaser (version 1.9)
    Active Plugin names: iwp-client/init.php, polylang/polylang.php, classic-editor/classic-editor.php, contact-form-7/wp-contact-form-7.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, peters-login-redirect/wplogin_redirect.php, wordpress-seo/wp-seo.php, wp-cookie-notice/wp-cookie-notice.php, nextgen-gallery/nggallery.php
    Sending Method: SMTP
    Sending Frequency: 50 emails every 15 minutes
    Task Scheduler method: WordPress
    Cron ping URL:
    Default FROM address:
    Default Reply-To address:
    Bounce Email Address:
    Total number of subscribers: 2514
    Plugin installed at: 2016-05-12 10:47:26

    The page I need help with: [log in to see the link]

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