Title: User Access Error
Last modified: June 14, 2017

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# User Access Error

 *  Resolved [Brett Mallory](https://wordpress.org/support/users/brettdigisolcoza/)
 * (@brettdigisolcoza)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/user-access-error/)
 * Good day, I am having trouble with the Test/Sandbox feature. I have entered the
   correct PxPay Username and Key but still get the following error:
 * > **DPS Payment Express PxPay payment request error**
   >  User Access Error Invalid
   > Access Info. Ensure the PxPayID and/or key are valid.
 * I know that the details are correct as they work fine in another WP plugin which
   I created. I have also tried switching from UAT to SEC.
 * Do you have any idea as to what I could be doing wrong? Is there perhaps any 
   debugging which I could enable?
 * Many thanks
    Brett

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/user-access-error/#post-9225876)
 * G’day Brett,
 * You could enable debug logging in Gravity Forms, and then enable logging for 
   this add-on.
 * [https://www.gravityhelp.com/documentation/article/logging-add-on/](https://www.gravityhelp.com/documentation/article/logging-add-on/)
 * I think your best bet is to open a support ticket with Payment Express and get
   them to check your credentials.
 * cheers,
    Ross
 *  Thread Starter [Brett Mallory](https://wordpress.org/support/users/brettdigisolcoza/)
 * (@brettdigisolcoza)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/user-access-error/#post-9229818)
 * Thanks Ross.
 *  [Will Lainson](https://wordpress.org/support/users/willlainson/)
 * (@willlainson)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/user-access-error/#post-9704298)
 * Hi Ross,
 * I’m having the same issue that Brett had where PxPay is giving me this error 
   in Sandbox / Test mode.
 * DPS Payment Express PxPay payment request error
    User Access Error Invalid Access
   Info. Ensure the PxPayID and/or key are valid.
 * I’ve spoken to DPS as you suggested above, however they have been able to prove
   that my account details are working via UAT correctly. They also mentioned that
   my form is being submitted via SEC rather than UAT, despite it being set to UAT
   in PxPay settings.
 * Not sure where to go from here, and would appreciate your help.
 * Many thanks in advance,
 * Best,
    Will
 *  Plugin Author [webaware](https://wordpress.org/support/users/webaware/)
 * (@webaware)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/user-access-error/#post-9704348)
 * G’day Will,
 * I’m trying to get a new release out very soon, including a fix for this. In the
   meantime, please try this dev version. It should fix your problem.
 * [https://www.dropbox.com/s/qlrk0e1db8froly/gravity-forms-dps-pxpay-2.0.2-dev.zip?dl=1](https://www.dropbox.com/s/qlrk0e1db8froly/gravity-forms-dps-pxpay-2.0.2-dev.zip?dl=1)
 * cheers,
    Ross
 *  [Will Lainson](https://wordpress.org/support/users/willlainson/)
 * (@willlainson)
 * [8 years, 4 months ago](https://wordpress.org/support/topic/user-access-error/#post-9704377)
 * Hi Ross,
 * Many, many thanks for linking the dev version. I’ve installed it, and it works
   perfectly.
 * Hugely appreciate your help, Ross.
 * Have a good day.
 * Best,
    Will

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘User Access Error’ is closed to new replies.

 * ![](https://ps.w.org/gravity-forms-dps-pxpay/assets/icon-256x256.png?rev=2590624)
 * [GF Windcave Free](https://wordpress.org/plugins/gravity-forms-dps-pxpay/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/gravity-forms-dps-pxpay/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/gravity-forms-dps-pxpay/unresolved/)
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 * 5 replies
 * 3 participants
 * Last reply from: [Will Lainson](https://wordpress.org/support/users/willlainson/)
 * Last activity: [8 years, 4 months ago](https://wordpress.org/support/topic/user-access-error/#post-9704377)
 * Status: resolved