Support » Plugin: iThemes Security (formerly Better WP Security) » Useless plugin, you are getting locked out of your site

  • I bought this plugin because it was mentioned in the official WordPress guide on hardening your site, so I thought it must be a good solution. After installing the plugin, I wasn’t able to log on to my site as admin. Only disabling the plugin got me back in. Support could not help me. No issues found in my hosting setup. iThemes does not give you a refund for their plugin which does not work. I’ll look for an alternative solution.

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  • I’m sorry to hear you were having problems with the Pro plugin.
    Just to put things in perspective, the fact that the Pro plugin was problematic in your specific hosting env doesn’t automatically mean it is useless. The Pro plugin runs fine on many many many hosting envs out there.

    The fact that iThemes support was unable to resolve the issue(s) confirms similar signals I’ve picked up in the past.

    It would probably have been better if you had first tried the free plugin. If you had experienced the same problem(s) with the free plugin at least you had kept your money in your pocket (that’s a learning moment for free) 😉

    If it had turned out the free plugin works fine but after installing the Pro plugin problems started that would have been an interesting clue for iThemes Support.

    Anyway you could still try the free plugin and see what happens.
    If the problem(s) returns I’m willing to take a shot at it.
    This way we would have already ruled out all the Pro modules from causing the issue(s) 😉 Hmm, weird iThemes support did not think of that …

    To prevent any confusion, I’m not iThemes.

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