Misleading title

  • Wondered

    (@huzaifaahmed)


    5 years, 6 months ago

    It’s Useless, if you are free user. Why add this plugin to wordpress directory if you can’t use the basic feature without paying.

    So, it turns out I was being mislead by the title, I was expecting to see a “managed conversation” feature from admin area but it doesn’t have that feature. But as a regular contact form it seems fine.

    • This topic was modified 5 years, 6 months ago by Wondered.
Viewing 5 replies - 1 through 5 (of 5 total)
  • thethemefoundry

    (@thethemefoundry)

    5 years, 6 months ago

    Bummer! So sorry to hear we’ve let you down, @huzaifaahmed.

    What’s not working for you? Which features are you hoping to use?

    While our paid deals are packed with a lot more goodies, the free version still lets you build contact forms and get email notifications of new replies.

    Let us know how we can help! We’d love to change your mind 🙂

    Thread Starter Wondered

    (@huzaifaahmed)

    5 years, 6 months ago

    As the title suggests “Manage and respond to conversations with customers”, Anyone installing it expects to have the basic conversation feature from admin area. With free version you can’t even see the submissions, let alone the conversation.

    There are plenty of contact form out there for email notification.

    • This reply was modified 5 years, 6 months ago by Wondered.
    thethemefoundry

    (@thethemefoundry)

    5 years, 6 months ago

    Ah, okay! Sorry if that comes across misleading, @huzaifaahmed. We’ll be sure to reword that and make things clearer.

    I know it’s a big ask, but would you be willing to adjust your star rating or consider removing it?

    We’re just a small team of self-funded developers (just three of us) competing against some really big companies. We know we make a few mistakes a long the way, but we’re always keen to listen and improve. And every one-star review is a really big blow to us.

    We hope you reconsider. We’d be so very grateful if you do.

    Thread Starter Wondered

    (@huzaifaahmed)

    5 years, 6 months ago

    Sure, will do. I would appreciate if you can change the title of your plugin so it’s not misleading.

    Thanks!

    • This reply was modified 5 years, 6 months ago by Wondered.
    thethemefoundry

    (@thethemefoundry)

    5 years, 6 months ago

    Thanks so much for doing this, @huzaifaahmed 👏

    We’ll be sure to review all our wording and make it clearer for others.

Viewing 5 replies - 1 through 5 (of 5 total)

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