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  • Plugin Contributor Backuply

    (@backuply)

    Hello,

    We are sorry for the inconvenience you faced.
    If you could create a ticket, we will help you, it seems like some permission issues, did you implement some security measures after the backup?

    Regards,
    Backuply Team

    Thread Starter regisdev

    (@regisdev)

    Update : it was MY mistake!

    I’d like to start by apologising to your team for my first review. After further digging, I found that I installed another plugin that had affected my website’s database so in the end it was recklessness on my part that caused the issue. The plugin works fine.

    I have updated my review in hope to make up for the inconvenience I caused.

    Sorry again for my initial review

    Best regards

    Plugin Contributor Backuply

    (@backuply)

    Hello,

    Glad to know it worked, and we understand completely how frustrating it can be when a restore doesn’t work when you need it most.

    We appreciate you taking the time to update the rating. If you face any other issue do let us know we are here to help, you can either create a ticket on the WordPress forum or there is a Support tab in Backuply you can check that too.

    Regards,
    Backuply Team

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