Support » Plugin: WP Tripadvisor Review Widgets » After some initial problems now it works

  • Update: after there were problems with the updates of the reviews for some time, it now works fine again. Therefore now my 5* rating.

    • This topic was modified 1 year, 4 months ago by rom1our. Reason: Update of reviews works now correctly
Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Adam from Trustindex

    (@adam140299)

    Hello @rom1our!

    We are sorry to hear that. The free plugin only show up to 10 reviews after the profile connect, then after 14 days, you can request the newest reviews, but it may take some time to download your reviews after requests or connects. Please retry to connect your profile, then we will update your reviews if you send us request after 14 days.

    Also, if you have problems with connect, please send us your troubleshoot tab’s content from plugin’s settings, then we can find out what happened in the background. In that case, we would be grateful, if you could send us your URL, what you wanted to connect it.

    Review downloading may take some time (up to 1 day). Thanks for you patience, and try it out again if you want.

    Please update your review if it is working as I wrote above. Have a great day!

    Thread Starter rom1our

    (@rom1our)

    No problem. I’ve now started an update and I will then report if it was successful.

    • This reply was modified 1 year, 6 months ago by rom1our.
    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Let us know if you have any questions!

    Thread Starter rom1our

    (@rom1our)

    Same problem. After 24h I re-created the plugin and the it loads once.
    In the troubleshoot tag it says to exclude https://cdn.trustindex.io/loader.js from WP Rocket but I use WP Rocket only for CSS and caching. And the loader shall refer to the frontend and not to the loading of reviews, I think. I excluded the loader in the Ezoic settings but this makes non difference.

    Plugin Support tomwolf

    (@tomwolfhun)

    Please send us the content of the Troubleshooting tab’s content, because I have looked after your site and found this: Our system sent the downloaded reviews 4 times to your site. Maybe the troubleshooting’s content will help us.

    Let us to help you.

    Thread Starter rom1our

    (@rom1our)

    OK, I’ve created a new topic in the support section.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    If you still experience this issue, please let us know the troubleshooting tab.

    Thread Starter rom1our

    (@rom1our)

    Again no update. Here the troubleshooting tab:

    URL: https://www.tourist-in-rom.com
    MySQL Version: 10.3.35
    WP Table Prefix: wp420_
    WP Version: 6.0.2
    Server Name: www.tourist-in-rom.com
    Cookie Domain: www.tourist-in-rom.com
    CURL Library Present: Yes
    CSS path: /home/touris96/public_html/wp-content/uploads/trustindex-tripadvisor-widget.css
    
    PHP Info: 
    	Version: 8.0.23
    	Memory Usage: 26.13MB
    	Memory Limit: 768M
    	Max Upload Size: 128M
    	Max Post Size: 128M
    	Allow URL fopen: On
    	Allow URL Include: Off
    	Display Errors: Off
    	Max Script Execution Time: 300 seconds
    	WP_HTTP_BLOCK_EXTERNAL: not defined
    	WP_ACCESSIBLE_HOSTS: not defined
    
    Plugin: WP Tripadvisor Review Widgets
    Plugin Version: 9.5
    Options: 
    	active: 1
    	version: 9.4.2
    	page-details: Array
    		(
    		    [id] => com|Attraction_Review-g187791-d15111449-Reviews-Deutsche_Romerin-Rome_Lazio.html
    		    [name] => Deutsche Romerin
    		    [address] => Italy, 00144, Rome, Via Fiume Giallo 113
    		    [avatar_url] => https://media-cdn.tripadvisor.com/media/photo-s/14/b9/71/f3/alles-andere-als-langweilig.jpg
    		    [rating_number] => 709
    		    [rating_score] => 5
    		)
    		
    	subscription-id: 
    	proxy-check: 
    	style-id: 4
    	review-content: <div class="ti-widget" data-layout-id="4" data-set-id="" data-pid="b5167179c03e50ec942cb" data-pager-autoplay-timeout="6" > <div class="ti-widget-container ti-col-3"> <div class="ti-reviews-container"> <div class="ti-controls"> <div class="ti-next"></div> <div class="ti-prev"></div> </div> <div class="ti-reviews-container-wrapper"> <!-- R-LIST --> <div class="ti-review-item source-%platform%" > <div class="ti-inner"> <div class="ti-review-header"> <div class="ti-profile-img"> <img src="%reviewer_photo%" alt="%reviewer_name%" /> </div> <div class="ti-profile-details"> <div class="ti-name">%reviewer_name%</div> <div class="ti-date">%created_at%</div> </div> </div> <div class="ti-stars"><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span><span class="ti-star f"></span></div> <div class="ti-review-content"> <!-- R-CONTENT -->%text%<!-- R-CONTENT --> </div> </div> </div> <!-- R-LIST --> </div> <div class="ti-controls-dots"> <div class="dot active"></div> </div> </div> <div class="ti-footer"> <div class="ti-rating-text"> <span class="nowrap"><strong>PLATFORM_NAME</strong> Gesamtbewertung </span><span class="nowrap"><strong>RATING_SCORE</strong> von RATING_SCALE, </span><span class="nowrap">aufgrund von <strong>RATING_NUMBER Bewertungen</strong>.</span> </div> </div> </div> </div>
    	filter: Array
    		(
    		    [stars] => Array
    		        (
    		            [0] => 1
    		            [1] => 2
    		            [2] => 3
    		            [3] => 4
    		            [4] => 5
    		        )
    		
    		    [only-ratings] => 1
    		)
    		
    	scss-set: light-background
    	lang: de
    	no-rating-text: 0
    	dateformat: d/m/Y
    	rate-us: hide
    	rate-us-feedback: 
    	verified-icon: 0
    	enable-animation: 1
    	show-arrows: 1
    	content-saved-to: 9.5
    	show-reviewers-photo: 1
    	download-timestamp: 2022-09-21 21:47:04
    	widget-setted-up: 1
    	disable-font: 1
    	show-logos: 1
    	show-stars: 1
    	load-css-inline: 
    	align: 
    	amp-hidden-notification: 
    	review-download-token: 
    	review-download-inprogress: 131f5a6051
    	review-download-request-id: 0708c8813g4daec2
    	review-manual-download: 0
    	review-download-notification: 
    
    Reviews: Array
    	(
    	    [0] => stdClass Object
    	        (
    	            [id] => 1
    	            [user] => Anna B
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/eb/a3/default-avatar-2020-38.jpg?w=100&h=100&s=1
    	            [text] => <strong>Eine tolle Wahl</strong>
    	Super interessant!
    	Eine tolle Reise abseits der überlaufenen Touristenattraktionen - Giancarlo ist der perfekte Begleiter und hat mega Geschichten parat.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-08
    	        )
    	
    	    [1] => stdClass Object
    	        (
    	            [id] => 2
    	            [user] => Lotta
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e9/ef/default-avatar-2020-66.jpg?w=100&h=100&s=1
    	            [text] => <strong>Sehr zu empfehlen</strong>
    	Die Tour war super.Mit den Kopfhörern war alles gut zu verstehen. Unser Guide Lars hat uns souverän und geduldig geführt, mit vielen interessanten Geschichten und Hintergründen. Die Führung ist sehr zu empfehlen. Viel besser, als alleine durchzugehen.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-07
    	        )
    	
    	    [2] => stdClass Object
    	        (
    	            [id] => 3
    	            [user] => Harald S
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/df/2b/default-avatar-2020-39.jpg?w=100&h=100&s=1
    	            [text] => <strong>Perfekt durch die größten Meisterweke der Kunstgeschichte.</strong>
    	Die Tour durch die Vatikanischen Museen mit Lars sind spitze!
    	Lars war echt der Hammer.  Mit seinem Humor und Hintergrundwissen führt er perfekt durch die Kunstgeschichte und dabei durchs Museum.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-04
    	        )
    	
    	    [3] => stdClass Object
    	        (
    	            [id] => 4
    	            [user] => Sinan K
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f4/20/default-avatar-2020-31.jpg?w=100&h=100&s=1
    	            [text] => <strong>Super Tour mit tollen Menschen</strong>
    	Wer über die Geschichte und die architektonischen Meisterleistungen begeistert werden möchte sollte diese Tour buchen. Ich fand den Guide sehr sympathisch und bekam von dieser Tour mehr als ich mir erhofft habe. Wenn ich nochmal in Rom sein sollte werde ich nochmal mit der deutschen Römerin arbeiten.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-03
    	        )
    	
    	    [4] => stdClass Object
    	        (
    	            [id] => 5
    	            [user] => Sinan K
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f4/20/default-avatar-2020-31.jpg?w=100&h=100&s=1
    	            [text] => <strong>Perfekte Tour auf Deutsch</strong>
    	Ohne diese Tour wäre ich wohl an allem am Dom ohne die leiseste Ahnung vorbeigelaufen. Giancarlo hat den Besuch erst lohnenswert gemacht. Ein sehr freundlicher und interessanter Guide, der wie es scheint schon auch als Kind durch die Gänge des Doms lief. Wir waren technisch so ausgestattet, dass wir den Guide immer im Ohr hatten. Er musste also nicht mal laut reden oder gegen den Pegel kämpfen. Alles in allem top Tour was will man mehr
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-03
    	        )
    	
    	    [5] => stdClass Object
    	        (
    	            [id] => 6
    	            [user] => Thomas M
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/de/e7/default-avatar-2020-37.jpg?w=100&h=100&s=1
    	            [text] => <strong>Eine wirklich eindrucksvolle Tour!</strong>
    	Bei 30°C ist die Fortbewegung per elektrischen Golfcart ideal, um die Tour zu genießen.
    	Giancarlo ist ein sympatischer Guide und hat sein Wissen kompetent vermittelt.
    	Wir hatten viel Spass, haben viel gelernt und tolle Fotos geschossen.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-09-02
    	        )
    	
    	    [6] => stdClass Object
    	        (
    	            [id] => 7
    	            [user] => Sabrina
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f2/11/default-avatar-2020-23.jpg?w=100&h=100&s=1
    	            [text] => <strong>Tolle Tour</strong>
    	Die Tour war super und man hat viel über die Stadt und die Sehenswürdigkeiten erfahren.     
    	Würde jederzeit wieder eine Tour buchen
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-08-31
    	        )
    	
    	    [7] => stdClass Object
    	        (
    	            [id] => 8
    	            [user] => Izzi
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/df/2b/default-avatar-2020-39.jpg?w=100&h=100&s=1
    	            [text] => <strong>Sehr empfehlenswert</strong>
    	Sehr informative UND unterhaltsame Tour durch das Kolosseum, ideal für Kinder. Vielem Dank an unsere Tourguide Julia!!!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-08-30
    	        )
    	
    	    [8] => stdClass Object
    	        (
    	            [id] => 9
    	            [user] => Lena Htr
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/f3/e4/default-avatar-2020-30.jpg?w=100&h=100&s=1
    	            [text] => <strong>Einfach klasse.  Super organisiert und viel gesehen. Unsere Erwartungen wurden übertroffen.</strong>
    	Einer der besten Stadtführungen,  die ich je gemacht habe. Paula hat uns mit den Golfcart an so viele Orte gefahren,  die so schön waren und die man zu Fuß gar nicht an einem Tag hätte sehen können.  Sie ist super auf unserer Wünsche und Fragen eingegangen. Die Stadtführung war das Geld wirklich wert!
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-08-28
    	        )
    	
    	    [9] => stdClass Object
    	        (
    	            [id] => 10
    	            [user] => coderbugs
    	            [user_photo] => https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1a/f6/e4/a9/default-avatar-2020-50.jpg?w=100&h=100&s=1
    	            [text] => <strong>Tolle Tour um Rom kennenzulernen</strong>
    	Tolle Tour diese Golfcarttour. Unser Top Tourguide war Giancarlo. Er hat uns mit dem Golfcart die verschiedensten Sehenswürdigkeiten und einige Geheimtipps von Rom gezeigt. Unsere Tour war mit einer weiteren Familie, so dass sie relativ privat war. Giancarlo konnte so super auf unsere Wünsche und Fragen eingehen. Mit den ausgegebenen Headsets konnte man den Guide immer prima verstehen, auch wenn man mal im Gedränge 3 Schritte zurück lag. Leider kamen wir während der Führung nicht ins Pantheon. Hier wäre der Tipp gut gewesen gleich zu reservieren, da man für Samstag oder Sonntag reservieren muss. Samstag war dann leider alles ausgebucht und wir mussten ohne Pantheonbesichtigung abreisen.
    	            [rating] => 5.0
    	            [highlight] => 
    	            [date] => 2022-08-27
    	        )
    	
    	)
    	
    
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    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi,

    Could you clarify the issue again please?
    Have you managed to download the reviews?
    Waiting for your answer!

    Trustindex

    Thread Starter rom1our

    (@rom1our)

    Download hangs since more than 2 days now. Last time I had also opened a topic in support.

    Plugin Support Lídia from Trustindex

    (@liditrudex)

    Hi @rom1our !

    Please reinstall the plugin, the latest reviews will be downloaded.
    After that please wait for 14 days and check the update button again.
    It should work now.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘After some initial problems now it works’ is closed to new replies.