Used to work great, doesn’t work right now…

jaylee79
(@jaylee79)

3 years ago

It was working fine before WP 6.0. Now it seems to have stopped working…

Viewing 9 replies - 1 through 9 (of 9 total)

Plugin Support Lídia from Trustindex
(@liditrudex)

3 years ago

Hi @jaylee79 !

Could you send us your troubleshooting tab content from your plugin settings? It helps us to figure out what is problem. Thanks!

Lídia
Trustindex

Thread Starter jaylee79
(@jaylee79)

3 years ago

Here you go:

wordpress@localhost
– GRANT ALL PRIVILEGES ON bitnami_wordpress.* TO bn_wordpress@localhost
WP Table Prefix: wp_
WP Version: 6.0
Server Name: http://www..com
Cookie Domain: http://www..com
CURL Library Present: Yes
CSS path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/trustindex-capterra-widget.css

PHP Info:
Version: 7.4.15
Memory Usage: 7.89MB
Memory Limit: 512M
Max Upload Size: 40M
Max Post Size: 40M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 600 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Capterra Reviews
Plugin Version: 9.0
Options:
active: 1
version: 9.0
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us: 1657389622
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
amp-hidden-notification:
review-download-inprogress:

Reviews: Array
(
)

CSS:

Active Theme: Divi 4.17.4
Plugins:
Akismet Anti-Spam (4.2.4)
All-in-One WP Migration (7.61)
All in One SEO (4.2.1.1)
AMP (2.2.4)
AWS for WordPress (4.3.2)
Google Analytics for WordPress by MonsterInsights (8.5.3 – active)
Hello Dolly (1.7.2)
Jetpack (11.0)
TaxoPress (3.6.1)
UpdraftPlus – Backup/Restore (1.22.12)
W3 Total Cache (2.2.1 – active)
Widgets for Capterra Reviews (9.0 – active)
Widgets for Google Reviews (8.4 – active)
WP File Manager (7.1.5 – active)
WPForms Lite (1.7.4.2 – active)
WP Mail SMTP (3.4.0 – active)wordpress@localhost`
– GRANT ALL PRIVILEGES ON bitnami_wordpress.* TO bn_wordpress@localhost
WP Table Prefix: wp_
WP Version: 6.0
Server Name: http://www..com
Cookie Domain: http://www..com
CURL Library Present: Yes
CSS path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/trustindex-capterra-widget.css

PHP Info:
Version: 7.4.15
Memory Usage: 7.89MB
Memory Limit: 512M
Max Upload Size: 40M
Max Post Size: 40M
Allow URL fopen: On
Allow URL Include: Off
Display Errors: Off
Max Script Execution Time: 600 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Capterra Reviews
Plugin Version: 9.0
Options:
active: 1
version: 9.0
page-details:
subscription-id:
proxy-check:
style-id:
review-content:
filter:
scss-set:
lang:
no-rating-text:
dateformat:
rate-us: 1657389622
verified-icon:
enable-animation:
show-arrows:
content-saved-to:
show-reviewers-photo:
download-timestamp:
widget-setted-up:
disable-font:
show-logos:
show-stars:
load-css-inline:
align:
amp-hidden-notification:
review-download-inprogress:

Reviews: Array
(
)

CSS:

Active Theme: Divi 4.17.4
Plugins:
Akismet Anti-Spam (4.2.4)
All-in-One WP Migration (7.61)
All in One SEO (4.2.1.1)
AMP (2.2.4)
AWS for WordPress (4.3.2)
Google Analytics for WordPress by MonsterInsights (8.5.3 – active)
Hello Dolly (1.7.2)
Jetpack (11.0)
TaxoPress (3.6.1)
UpdraftPlus – Backup/Restore (1.22.12)
W3 Total Cache (2.2.1 – active)
Widgets for Capterra Reviews (9.0 – active)
Widgets for Google Reviews (8.4 – active)
WP File Manager (7.1.5 – active)
WPForms Lite (1.7.4.2 – active)
WP Mail SMTP (3.4.0 – active)`

Plugin Support tomwolf
(@tomwolfhun)

3 years ago

Hello @jaylee79 ,

Your page needs to be accessed by our system because our system is unable to return the data to it. Therefore, localhost will not go unfortunately.

Try it on your production server!

Feel free to write to us if you need further assistance,
Tom
Trustindex
Thread Starter jaylee79
(@jaylee79)

3 years ago
It is on our production server. Here is unredacted copy and paste of trouble shooting. Thanks.
```
URL: http://www.celant.com
MySQL Version: 8.0.23
MySQL Database: bitnami_wordpress
MySQL User: bn_wordpress
MySQL User rights: 
		 - GRANT USAGE ON *.* TO <code>bn_wordpress</code>@<code>localhost</code>
		 - GRANT ALL PRIVILEGES ON <code>bitnami_wordpress</code>.* TO <code>bn_wordpress</code>@<code>localhost</code>
WP Table Prefix: wp_
WP Version: 6.0
Server Name: www.celant.com
Cookie Domain: www.celant.com
CURL Library Present: Yes
CSS path: /opt/bitnami/apps/wordpress/htdocs/wp-content/uploads/trustindex-capterra-widget.css

PHP Info: 
	Version: 7.4.15
	Memory Usage: 7.86MB
	Memory Limit: 512M
	Max Upload Size: 40M
	Max Post Size: 40M
	Allow URL fopen: On
	Allow URL Include: Off
	Display Errors: Off
	Max Script Execution Time: 600 seconds
	WP_HTTP_BLOCK_EXTERNAL: not defined
	WP_ACCESSIBLE_HOSTS: not defined

Plugin: Widgets for Capterra Reviews
Plugin Version: 9.0
Options: 
	active: 
	version: 
	page-details: 
	subscription-id: 
	proxy-check: 
	style-id: 
	review-content: 
	filter: 
	scss-set: 
	lang: 
	no-rating-text: 
	dateformat: 
	rate-us: 1657717986
	verified-icon: 
	enable-animation: 
	show-arrows: 
	content-saved-to: 
	show-reviewers-photo: 
	download-timestamp: 
	widget-setted-up: 
	disable-font: 
	show-logos: 
	show-stars: 
	load-css-inline: 
	align: 
	amp-hidden-notification: 
	review-download-inprogress: 

Reviews: Array
	(
	)
	

	CSS: 

Active Theme: Divi 4.17.4
Plugins: 
	Akismet Anti-Spam (4.2.4)
	All-in-One WP Migration (7.61)
	All in One SEO (4.2.1.1)
	AMP (2.2.4)
	AWS for WordPress (4.3.2)
	Google Analytics for WordPress by MonsterInsights (8.5.3 - active)
	Hello Dolly (1.7.2)
	Jetpack (11.0)
	TaxoPress (3.6.1)
	UpdraftPlus - Backup/Restore (1.22.12)
	W3 Total Cache (2.2.1 - active)
	Widgets for Capterra Reviews (9.0 - active)
	Widgets for Google Reviews (8.4 - active)
	WP File Manager (7.1.5 - active)
	WPForms Lite (1.7.4.2 - active)
	WP Mail SMTP (3.4.0 - active)
```
Plugin Support krisztiannadudvari
(@krisztiannadudvari)

3 years ago

Hello @jaylee79,

We can not see what is the problem, because you have not done anything in the plugin yet based on your troubleshooting info. You have to connect your page.

Can you give more info about what is not working for you?

Feel free to write to us if you need further assistance,
Krisztian
Trustindex

Thread Starter jaylee79
(@jaylee79)

3 years ago

It turns out that if I use Chrome, it doesn’t work, but if I use FireFox it works fine. So I was able to find a work-around. Thank you!

Plugin Support Lídia from Trustindex
(@liditrudex)

3 years ago

Glad to hear that!

Thread Starter jaylee79
(@jaylee79)

2 years, 11 months ago

Hello,

It now takes up to several hours to download the reviews?! Why does it take so long to download? This isn’t like gigabytes of data…

Plugin Support Lídia from Trustindex
(@liditrudex)

2 years, 11 months ago

Hi @jaylee79 !

Review downloading, using of CDN network, answering support questions (and so on) are meaning constant costs for us. (A permanent infrastructure must be maintained, licenses must be paid, manpower and customer service must be provided, …)
So we had 2 choices:

allow everybody the unlimited review downloading
but it needs infrastructure, and there is no income
we go bankrupt, because of server/licence/human costs
we can provide that service for no one…
limit the review downloading
it needs smaller infrastructure, and maybe, some of the users will take the convenience step and subscribe
we can maintain the infrastructure
we can continue to provide the free working, as well
So we have to make that limitations… We hope that you will understand that. We tried to create the limits in a way that would not be very inconvenient for small businesses either and that as many people as possible could use our product in which we are really trying to put everything into it.

Feel free to write to us if you need further assistance,
Lídia
Trustindex

Viewing 9 replies - 1 through 9 (of 9 total)

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