Used credit card details to charge my account, money still missing, no apology!
-
They advertise this as a lifetime purchase, and I bought it a year ago on that basis.
Subsequently they took another $30 from my account a year later with no authorisation from me. I went to check my account with them but there is no account area at all to edit, so complained and on the third email they refunded my account but such is the difference in the exchange rate they have cost me the equivalent of about $5, not much but NOT COOL. Tantamount to theft, in fact.
Before I saw my bank statement which confirms the above I emailed to thank them for the refund and asked for confirmation that they would delete my credit card details from their database, not least in case their company gets hacked…
…they have not confirmed this very reasonable request, nor apologised for plundering my account, nor for wasting my time.
The plugin is decent enough, but the company is dubious. Pity.
- The topic ‘Used credit card details to charge my account, money still missing, no apology!’ is closed to new replies.