s2Member Framework (Member Roles, Capabilities, Membership, PayPal Members)
[resolved] Use the company support forums for assistance (3 posts)

  1. Jay Collier
    Posted 3 years ago #

    This is at the top of the description page for this plugin!

    NOTE: Please do NOT use the WordPress® forums to seek company support. Support for s2Member® is handled in our own support forums.



  2. Jay Collier
    Posted 3 years ago #

    Therefore, the number of resolved support threads in the last two months is irrelevant when you're evaluating this plugin.

  3. WebSharks
    Plugin Author

    Posted 3 years ago #

    See: s2Member® » Support Policy

    Support for Products by s2Member® is available only through our Customer Support Forum. Our customer support representatives are available Monday through Friday; excluding all major holidays. Our Customer Support Forum can be accessed through your account at s2Member.com. We also have a forum for Pre-Sale Questions.

    We ask that you submit all pre-sale and/or technical support questions through the appropriate forum at s2Member.com. An s2Member® support representative will gladly address your question/concern within 24-48 hours.

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