Support » Plugin: Better Click To Tweet » Use Short URL Not Working

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  • Plugin Contributor wpsteward

    (@wpsteward)

    Hi Evian,

    That Short URL is pointing to a staging/development site at http://73a.438.myftpupload.com/tips-and-resources/deciding-to-list-your-place-on-airbnb/what-type-of-airbnb-host-do-you-plan-to-be/ (the error you are getting is because it’s trying to see the https version of the site). This likely means that you created those click to tweet boxes on the staging site and then pushed them the live site.

    When changes like that are pushed live, the process usually uses a database find/replace to switch out the staging URL for the live site URL. In this case, the shortlinks feature “hid” the staging URL. You’ll need to recreate those Better Click To Tweet boxes on the live site, I think.

    ​Let me know if that resolves things, or if you need further assistance. ​Thanks for using Better Click To Tweet! Have a great day.

    Hi there,

    Thank you for your reply.

    This mostly makes sense as you are correct – the site was built on a staging site and then pushed across to a different domain, where it is now hosted.

    I have attempted to follow your recommendation however it does not appear to work. I have tried the following things, all of which fail:

    (1) Deleting and then re-typing the exact same Click-to-Tweet in the exact same element on the page (eg.[bctt tweet=”An Airbnb host renting out a full two bedroom apartment / house in a major US city can expect to earn an average annual profit of $20,619.” username=”padlifter”])

    (2) Creating a new text box element in a different place on the page and then typing the EXACT same Click-to-Tweet in that new text box element (eg. [bctt tweet=”An Airbnb host renting out a full two bedroom apartment / house in a major US city can expect to earn an average annual profit of $20,619.” username=”padlifter”])

    (3) Creating a new text box element in a different place on the page and then typing a DIFFERENT Click-to-Tweet in that new text box element (eg. [bctt tweet=”test” username=”padlifter”])

    None of these work, as all of them continue to display the broken short URL (https://wp.me/P9nmz4-5mL) from the previous staging site (and not creating a new short URL).

    Please can you advise how I am able to have it create a new short URL whenever I create a new Click-to-Tweet.

    Thanks,
    Evian

    Plugin Contributor wpsteward

    (@wpsteward)

    Hi there, my mistake. What you actually need to do is reset your jetpack settings so that jetpack generates a new short link for those pages. Here’s a support topic I found of someone having a similar issue. https://wordpress.org/support/topic/jetpack-wpme-url-shortener-picking-up-old-dev-url/

    It appears that disconnecting and reconnecting jetpack is enough to reset those short links, but if you run into any further issues I would recommend reaching out to the jetpack support team to get this resolved, since I’m not super familiar with jetpack myself.

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