Plugin Author
Zorem
(@zorem)
Hi, thanks!
The Shipped is only rename of the completed order status (and email)
We are compatible with “WooCommerce Email Customizer with Drag and Drop Email Builder” – you will just not see the tracking info in this plugin designer but you should see it in the email sent. run a test and let me know.
Make sure the tracking is enabled for the completed order status in our plugin settings.
let me know if it worked
Thanks
Thread Starter
Alex
(@sparkassenimmobilien)
Hi, unfortunately it does not work. I get the standard WooCommerce mail in the classic layout when triggering the email – no matter what I set in the editor. Here is the tracking information included, but not in the look as I have set in the e-mail editor. It almost seems like he completely ignores this attitude. I also tried it on a new instance of WordPress (because I thought maybe I experimented too much) but there was the same problem as well. It’s weird … but I’m not the expert in these tools, maybe you have an idea. Thank you .. Best Regards Alex
Thread Starter
Alex
(@sparkassenimmobilien)
Getting a strange message while unchecking a box – check this out: https://imgur.com/a/RnPA3aw
Thread Starter
Alex
(@sparkassenimmobilien)
No solution so far? Too bad…
Plugin Author
Zorem
(@zorem)
Hi, I checked now, the completed (shipped) status emails are sent and display the tracking info with WooCommerce Email Customizer with Drag and Drop plugin
In order to design the tracking info, you can go to WooCommerce > Shipment Tracking > Tracking info designer.
it might be configuration issue, or that there is a conflict with other plugin or that some of your plugins or WP are not updated. If you need further support with the emails sent by the email customizer, i would recommend contacting the Email Customizer plugin developer, its a premium plugin and they should provide you with support.
Thanks.
