Support » Fixing WordPress » URL won't load – redirected too many times

  • Resolved papaburke

    (@papaburke)


    I am new to WordPress and I have an issue I hope you can help with.

    After upgrading to the new version I ran into a situation where my website won’t load when I use the main URL (example.com). I get an error message stating the website has been redirected too many times. I am not sure it has to do with the upgrade; it may simply be timing.

    – I have disabled all of the plug-ins by renaming the directory.
    – I can access the site by typing in example.com/home (where home is designated as my home page). Actually, this works with any page, not just home.
    – I can access the website (example.com) if I change the permalinks to plain. However, any other setting will generate the redirection error.

    Please share your thoughts and suggestions.

    Take care,
    Bill

Viewing 6 replies - 1 through 6 (of 6 total)
  • I am sorry I can’t help you, but this is the first post I have seen with my exact same problem. I can access the admin area of the site with no problem and use it. But I can not get the home page to load due to “ERR_TOO_MANY_REDIRECTS”

    I have done all of the recommended fixes, like re-installing 4.5, deactivating the plugins, etc.

    I’m using the most rent version of Divi as a theme, also using Divi Children as a child theme.

    I really need this solved quickly too…

    Please respond here if you find a fix and I will too.

    Thanks!

    Thread Starter papaburke

    (@papaburke)

    I believe I have found the solution; it has to do with the URL on the SETTINGS > GENERAL page.

    I used mixed cases (upper and lower cases) in both the URLs. I changed both URLs to all lower case and the issue was eliminated.

    This post

    https://wordpress.org/support/topic/redirect-loop-after-update-wordpress-441?replies=33#post-7860770

    had the solution and it contains additional information.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    Yeah, mixed case would do it 🙁 Sorry about that.

    @papaburke THANK YOU PROFUSELY!! I have had so many tech people give up on this! What a stupid glitch! That worked immediately. So counterintuitive, based on my understanding of URL cases.

    Thank you and have a great weekend!
    Tom

    I had mixed case in Settings>General as well and changing it to lowercase did the trick. Thanks all!

    Hi,

    I am having the same problem on one of my wordpress sites. Note:I have few sites on the same host and only one has the problem. These are the solutions I’ve tried:

    1. Go to general > settings and make sure that url does not have mixed case, and that url is what is allowed by host, e.g. no “www” and that the entries match, no “www” (this is the same for all my sites).
    2. Change themes. This does not fix the issue.
    3. Attempt to access the .htaccess file. Note: My directory does not have an .htaccess file. I contacted my host. The host says they do not use the .htaccess file which is why I don’t see it.
    4. Deactivated all plug-ins. Did not work.
    5. Clear wordpress cache. Did not work.
    6. Clear browser cache. Did not work. Problem appears across all browsers.

    The only thing that fixes it is if I set permalinks to “plain” – but this is not a practical solution as I need the page names to be part of the url.

    Any other ideas appreciated.

    Thank you all.

Viewing 6 replies - 1 through 6 (of 6 total)
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